Shipping Update
Launched on
August 20, 2021
At Zendbox our mission is to be the most customer-centric fulfilment partner on earth, allowing you, our partners to be able to provide a world-class service to your consumers. We are improving each and every single day through innovation and pushing the boundaries that businesses can expect from their fulfilment partner.
Our operations team have continued to work with our vast courier network to ensure we can continue to improve our service. Therefore we are pleased to announce that we can now offer you a 7:30 pm cut off time, Monday to Friday, for processing and dispatching of all orders at Zendbox.
The usual delivery times apply for all locations, including UK Mainland, Non-Mainland, EU and ROW. The new cut off time is a default service and is available to all Zendbox customers with no extra costs!
Existing Zendbox customers can now update their website or sales channels to include the new cut-off time, but please note that refresh times apply for channel sync. We advise advertising a 7:15 pm cut off time on your website to ensure we have downloaded the order from your channel in time.
Please note the cut off time for Amazon orders is 07:00 pm due to Amazon's additional fraud checks so we advise setting the cut off time for 06:45pm.
Most other 3PL's and fulfilment partners have an earlier cut off time, usually around 4pm-5pm. If you are looking for a new 3PL Partner with longer cut off times, Zendbox is the perfect solution for you.
We are committed to improving and refining our service to ensure your business provides a world-class service to your valuable customers.
We have a large number of brilliant, industry-leading features in our pipeline that we will share with you over the coming months. Watch out for our next portal update announcements!
