Zendportal Roadmap
Many of Zendportal's upcoming new features grant you greater control, visibility and flexibility over the fulfilment journey. Here's a sneak peek of what you can look forward to...
Many of Zendportal's upcoming new features grant you greater control, visibility and flexibility over the fulfilment journey. Here's a sneak peek of what you can look forward to...
Our advanced Inventory Analysis tool in Zendportal gives you access to valuable data and insights about your product range. This information is presented in sleek, digestible widgets that you can leverage to make sound selling decisions that increase the profitability of your eCommerce business.
Learn more about Inventory Analysis
Feature highlights:
Sales performance widget where you can find KPIs
Bestselling items widget displaying your top 10 bestselling products
Restocking units widget showing products most in need of replenishment
Overstocked units widget showing products above your ideal stock level
Product batch and expiry data widget showing products closest to expiry / expired
Business impact:
You have the flexibility to link and unlink products across your sales channels via Zendportal. This feature ensures you retain maximum control over how your stock is managed and processed, so you can take advantage of every sales opportunity – no matter whether you sell via one or multiple channels.
Feature highlights:
Manually control stock available on your sales channels
Link / unlink products by eStore for more strategic selling
End online product listings at will to avoid under or overselling
Gain flexibility to maintain a buffer / safety stock for customer returns, exchanges, and more
Business impact:
You'll no longer have to open multiple windows to find out the status of your orders and where they are within the fulfilment process! With a new and improved user interface, you will be able to check the status of all open orders from a single window for a quicker and more seamless experience on Zendportal.
Feature highlights:
Easily filter through orders by status
A complete birds-eye view of both open and processed orders
Choose whether to upgrade the service on an order from one window
Automatic notifications to take action for orders ready to process
View the estimated dispatch date from our centre(s) and the estimated delivery date to your customer for every order
Business impact:
Wondering when each order will be dispatched and delivered by? With advanced calculations based on order specifics such as destination and shipping service type, you will be able to view the exact date you can expect orders to be dispatched from our fulfilment centre(s), giving you an accurate estimated delivery date to your customer.
Feature highlights:
Clear overview of all orders ready to be dispatched
Determine the country-specific estimated delivery date for all open orders
View the actual dispatch date of orders sent from our centre(s)
Business impact:
As a business, we understand that different staff members require specific notifications and updates. We also appreciate how important it is that you don’t miss important announcements. That’s why we are giving you the flexibility to tailor the email notification process to suit you and your team.
This means that you can ensure your staff members are only sent notifications and updates relevant to them. The ability to customise how you and your team receive email notifications from Zendbox is designed to facilitate improved productivity and more seamless internal communications, thus reducing the risk of important announcements being missed.
Feature highlights:
Simple filters make it easy to select which users should receive what notifications
You and your staff can receive notifications without having to log in to Zendportal
Unread notifications will be displayed on Zendportal the next time users log in
Business impact:
Sending your inventory to Zendbox will be easier than ever with our updated Inventory Transfers page. Here, you will be able to raise a transfer with the relevant details to ensure your stock is processed as you desire. Based on the information provided, you will be given an accurate estimated Goods In time, so you know approximately how long it will take for your products to be booked into stock.
With the ability to produce a Goods Receiving document for each delivery, we can also quickly and reliably identify your inventory transfers, enabling us to accept your goods and book them into stock without delay.
Feature highlights:
Accurate estimated Goods In time
Ability to state the service requirements by product (e.g. bagging, boxing, barcoding)
Automatically produce a Goods Receiving document for each delivery
Locate specific inventory transfers with ease-to-use filters
View the Service Level Agreement (SLA) in Zendportal
Business impact:
Looking to elevate the unboxing experience, provide the best service, and increase brand loyalty? With our new automatic order insert programme, you will be able to add exciting items such as gift cards, product samples, thank-you notes, catalogues, promotional items, and much, much more to your orders – all at the click of a button.
Simply choose the item(s) you want to include in each order, and Zendbox will automatically fulfil it. You can even filter orders by destination, sales channel, product purchased, amount spent by the customer, order volume, returning customer, first orders, and more.
Feature highlights:
Promote your brand by adding as many different inserts as you desire to each order
Set specific rules for marketing inserts based on a range of factors
Endless filter combinations for a truly unique unboxing experience with every order
Business impact:
We want your customers to benefit from the best possible shipping service at the right price. That’s why we will be expanding the shipping options we offer, giving you and your customers the power to choose from a wider range of couriers based on the service type desired.
Feature highlights:
Expedited shipping to the EU
Multiple courier options for your customers to choose from at check-out
Upgrade or choose an economy shipping service for each order
Maximum control and flexibility over the couriers you want to use
Protection for high-value orders with premium, insured shipping
Business impact:
There’s a reason why one of our core values is to innovate every day. We want to be able to deliver an exceptional service to our partners, so that they can take their businesses to new heights. As such, we will be putting further investment into automated technology to accelerate and streamline the process of barcoding inbound goods.
Business impact:
Do you and your staff want to be able to clarify specific details on orders to ensure they are handled correctly? You will be able to do exactly that with our new “leave a note” feature on Zendportal, which grants you and your staff the ability to add internal notes to orders that can include additional information, reminders, and more.
Feature highlights:
Add internal notes to an order at any point in its fulfilment journey
Notes are authored and timestamped to ensure complete traceability
Business impact:
What if you could sell your products directly to other businesses? You will be able to do exactly that from a dedicated platform on Zendportal. This has been optimised to make it as easy as possible to raise and process B2B orders, with functions that enable you to customise how each order is picked, packed, and dispatched by the Zendbox team.
Feature highlights:
Customise order packing (e.g. by box, case or pallet)
Select case / pallet quantity desired for every order
Multiple shipping options with the freedom to choose a specific courier
Organise self-collection of orders and schedule release dates
Notifications of order dispatch from the fulfilment centre
Related paperwork available with every order
Customs information provided on an order level
Business impact:
We believe that you should have total control over the processing of your orders. Therefore, we will be introducing an innovative new programme on Zendportal, which will enable you to “set rules” for how your orders should be automatically picked, packed, and shipped by Zendbox.
For instance, you could use this programme to set rules that any order over £500 should be fraud checked before release, or the shipping service for that order is automatically upgraded to a premium carrier with a better quality insurance policy. You can even set rules for orders placed during a certain period to be released at a specified time of your choice. With the ability to combine rules for a truly tailored service with every order, the possibilities are endless.
You set the rules. You remain in control.
Feature highlights:
Set rules by category: item, order, sales channel, shipping, and more
Combine rules to create a unique system for processing orders
Orders are automatically fulfilled by Zendbox according to the rules you set
Business impact:
Customer returns should be quick, easy, and hassle-free. To ensure we continue to deliver on this promise as a trusted 3PL provider, we will be upgrading our returns system to a more advanced option that rivals leading online retailers. This will streamline the processing of customer returns, enabling you to keep your customers happy for the benefit of earning more 5-star reviews.
Feature highlights:
Returns platform on Zendportal linked to the new system for a complete overview
Your customer can start a return from your website or sales channel
From their order, your customer can select the item they want to return
Your customers have the flexibility to choose the shipping option that suits them
Milestone tracking and notifications are provided to your customer
Your customer will be able to access a branded tracking page for their return
Business impact:
Capturing an order is one thing, but delivering the best post-purchase experience with your brand is quite another. This is particularly important to consider when 93% of surveyed consumers want proactive shipping and delivery updates, and 83% say receiving these updates plays a critical role in their repurchasing decisions. That's why we will be offering you Zendtrack – our dedicated order tracking platform on Zendportal. Here, you will be able to access a range of functions to make tracking orders a breeze for your customers.
Feature highlights:
Insightful tracking data in one place to resolve delivery incidents faster
Add tracking capabilities to your website and order history page without coding
Branded tracking page integrated on your website for a post-purchase experience unique to your business
Continue engaging customers with seamless post-purchase communications
Actionable insights into the post-purchase experience and shipping performance
Manage delivery expectations by displaying accurate order delivery dates
Business impact:
We understand the value of being able to access data and information about your business in order to make better decisions to achieve those all-important KPIs. That’s why we will be implementing a comprehensive reporting suite on Zendportal, from which you can pull together detailed reports and analytics about the processing and performance of your orders – all at the click of a button.
Feature highlights:
Reports on total orders processed by Zendbox and how quickly
Reports on orders with stock issues, indicating the need for replenishment
Reports on courier services, including the number of successful and failed deliveries
Reports on the goods-in process, including the time taken to check in
Reports on customer service, including complaints made and WISMO queries raised
Business impact:
Our in-house Development Team are hard at work creating an open API that will enable us to connect with systems beyond the ones we already integrate with. This will open up new development opportunities for Zendbox, meaning you – our partner – will benefit from even more features on Zendportal and a higher quality fulfilment service.
