If you’re looking to optimise your fulfilment processes as an eBay seller and deliver the best customer experience, reach out to the eCommerce experts at Zendbox.
With 185 million active buyers and 19 million sellers worldwide, eBay is one of the world’s most popular eCommerce platforms. Stand out from the competition by delivering the best customer experience through award-winning eBay fulfilment from Zendbox. Here’s how we work…
When you partner with Zendbox, our Easy Onboarding process will begin. This will involve sending your stock to our organically certified fulfilment centres, whilst we connect to your eBay store to take responsibility of your order fulfilment.
Once the Easy Onboarding process is complete, you can start selling to customers on eBay! Each order will be automatically received by our intelligent Zendportal platform, which provides real-time visibility of your orders and your inventory.
We will pick, pack, and ship your orders with 99.999% accuracy. Tracking information is automatically provided to your customer, so that they can track their order from dispatch to delivery, reducing the risk of “Where is my order?” (WISMO) queries.
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Your eBay customers will receive their order on time and in perfect condition for the best online shopping experience. This will ultimately drive greater brand loyalty, more 5-star online reviews, and repeat business through your eBay store. Discover more about how to keep your customers happy with our guide on eCommerce and the customer experience.
Streamline the process of selling on eBay using state-of-the-art Zendbox technology. Once your products are stored at our world-class fulfilment centres, you’ll have access to our intelligent Zendportal system. View, track, and manage your eBay orders from initial placement, right through to delivery and customer returns.
When a product sells out, any listing on your eBay store will automatically end, so you never oversell and avoid disappointing customers. In turn, your stock levels are updated on Zendportal in real-time. Zendportal provides full visibility of your products and eBay orders, ensuring complete eBay seller protection across the fulfilment process.
Once a customer completes their transaction on your eBay store, they want their order as soon as possible. The eBay fulfilment service from Zendbox means your customers benefit from:
A late order cut-off time of 9pm
Automatic notification of order dispatch
Live tracking updates at every shipping stage
Zendbox can support your omnichannel selling strategy with a whole host of other eCommerce platform integrations besides eBay. We also integrate with the biggest and most renowned carriers to ship online orders worldwide.
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Zendbox can revolutionise your eBay back-end processes, ensuring happy customers that return to your eBay store time and time again. From maximising the overall efficiency of your eCommerce operations, to automating processes across the customer journey, the possibilities are limitless.
Explore your options today and accelerate the growth of your eBay store with game-changing fulfilment from Zendbox.
+39%
Order volumes
“Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of eCommerce experts on hand 🐼”
100%
Accurate deliveries
“Our previous 3PL was losing our stock, causing delays with our orders and affecting our margins. Zendbox has completely eliminated these errors for us 😎”
35%
Annual logistics savings
“Zendbox ticks all the boxes for us. Every order is delivered on time, every time, which means, more happy and loyal customers for Ghost 👻”
+17%
Basket size
“To have clear and long-term visibility of our stock’s status with Inventory Analysis is enormously powerful 😍”
+73%
Order volumes
“Zendbox has been central to our growth and expansion. For a growing FMCG brand, Zendbox’s Inventory Analysis tool is an absolute must 🤩”
-33%
Cost reductions
“We maximised our inventory performance to reduce stock holding costs and overall billing with the help of Zendbox.”
5x
Faster deliveries
“Even during the uncertain times we are currently in, the service from Zendbox has been professional, quick and flexible to meet our ever-changing needs 👍”
Switched 3PLs
Success story
“Getting a fulfilment partner can make or break you and after a dreadful time with our previous provider, H**oo, losing half our stock, we wish we had gone with Zendbox in the first place."
Dragons' Den
Success story
“Completely satisfied with the helpful training and ongoing support that has been provided by the Zendbox team 🥰"
eBay fulfilment refers to the processes involved with getting your eBay orders to customers, including warehousing, picking, packing, and shipping. It can also encompass inventory management, customer returns, and much more. One of the ways you can fulfil eBay orders is by outsourcing the process to a trusted 3PL (third-party logistics) provider.
Currently, eBay offers its own fulfilment service by outsourcing the process to an external logistics firm. However, this solution might not meet your unique business requirements, which is why businesses looking to level up can benefit from working with a 3PL provider that will tailor their service according to your needs and preferences. The right 3PL will make eBay fulfilment quick, easy, and hassle-free, enabling you to focus on growing your business.
Many 3PL providers offer international shipping for eBay orders, enabling you to sell to customers across the world. At Zendbox, shipping for eBay orders includes destinations within the UK and EU.
By working with an eBay 3PL provider, you can free up more of your time to focus on other areas of your business, including product development, marketing, and customer service. The best 3PL will be able to improve the efficiency of your fulfilment process without compromising on quality, ensuring that your customers continue to benefit from an exceptional shopping experience with your brand. This can ultimately help drive customer loyalty, promote 5-star online reviews, and encourage repeat business.
Using an eBay fulfilment service can also mean that you and your customers take advantage of more cost-effective shipping, as many eBay 3PL providers are able to use different carriers and negotiate the best rates for each service. Another advantage of outsourcing your eBay fulfilment to a trusted 3PL company is that you are often supported with end-to-end inventory management, ensuring you avoid under or overstocking and save on inventory holding costs.
If you decide to outsource your eBay fulfilment to a 3PL, you and your customers will be able to tap into the many different shipping services that most 3PLs offer as part of their service. What’s more, the right 3PL will be able to negotiate the most competitive shipping rates on your behalf, so your customers benefit from ultra-fast delivery of their orders at the best price.
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