With more and more businesses selling online, you can’t afford to be offering sub-par shipping services, especially when 60% of consumers have bought from one retailer over another because the delivery options were more expedient for their needs. By outsourcing fulfilment to Zendbox, you can ensure the speed, cost, and convenience of shipping your products aligns with your customers’ expectations.
Our experienced Operations Team will pick and pack your orders with 99.999% accuracy, before it is prepared to be shipped. For the ultimate unboxing experience, we can pack your orders using custom, branded packaging and order inserts.
Our intelligent MagicShip system will automatically select the best shipping option for each order, ensuring you and your customers benefit from any potential savings. The courier will then collect the orders from our world-class fulfilment centres.
Tracking information for each order will be automatically sent to your customers via SMS or email, so they know exactly where their order is. You can view, track and manage the orders via our intelligent Zendportal platform.
Your customers receive their order on time and in perfect condition the next working day. Should your customer change their mind about their purchase, don’t worry! We can help with our easy, hassle-free customer returns management service.
Annual logistics savings
“Zendbox ticks all the boxes for us. Every order is delivered on time, every time, which means more happy and loyal customers for Ghost.” 👻
Through our intelligent MagicShip system and our longstanding partnership with world-class carriers, we ensure delivery is a key differentiator for your eCommerce brand. We can pick and pack your orders, preparing them for same-day dispatch and next-day delivery with full tracking provided to your customer.
Customers expect Amazon Prime-like service for home deliveries. If you aren’t offering late order cut-off times and keeping up with the online giants, you could be losing business and hurting your reputation. Zendbox offers an industry-leading 9pm order cut-off time, in addition to Sunday processing and dispatching, meaning customers can get their orders on Monday if they purchase over a weekend.
For every order placed on your eStore, our MagicShip system automatically assigns the best shipping options to meet your customers’ needs. MagicShip calculates these options based on thousands of data points and multiple variables, including:
Zendbox delivers orders on time and in excellent condition for an unforgettable unboxing experience by integrating with the biggest and most renowned couriers worldwide. Our carrier partnerships enable us to negotiate and secure best-in-class shipping services at the most competitive rate, with the savings passed on to you and your customers.
We can ship your orders on a fully trackable service with updates automatically sent to your customers via email and/or SMS as the order makes its way to their doorstep. You’ll have total visibility over the order via our proprietary Zendportal platform, where you can also manage any potential courier delays or errors.
We pride ourselves on providing a clear and transparent pricing structure for shipping with no hidden fees or unexpected charges, so you’ll never be caught out by expensive shipping costs. In turn, your customers will be able to choose from multiple delivery options at the most cost-effective price.
Wherever possible, we work with carriers to ship eCommerce orders with minimal carbon output. This can involve consolidating as many shipments as possible onto a single vehicle to reduce the carbon intensity of each delivery. It can also involve shipping orders with couriers that utilise ultra-low or zero emission vehicles.
We pick and pack thousands of items every day with 99.999% accuracy. We leverage automated technology and advanced warehouse management systems (WMS) to maintain a seamless process. This means customers receive the right products on time and in pristine condition for a 5-star unboxing experience.
Our fulfilment service flexes to suit your business needs. If you want to take the unboxing experience to the next level, we can help by packing your products in custom branded packaging. This can set your business apart from the competition and get your products trending on social media.
Our partnerships with the biggest and best couriers worldwide enable us to secure the best shipping services at the most competitive rate, with the savings passed on to you and your customers. Our intelligent MagicShip system also automates carrier selection for every order to ensure the best value option for your customers.
Let Zendbox take responsibility for order fulfilment and ensure your customers benefit from the best online shopping experience with ultra-fast delivery options at the best price. With your delivery worries alleviated by Zendbox, you can focus on growing and scaling your eCommerce business.
“Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of eCommerce experts on hand 🐼”
“Shipping to the EU is as simple as shipping to the UK with Zendbox. Deliveries are timely and reliable for the distances involved.”
“Our previous 3PL was losing our stock, causing delays with our orders and affecting our margins. Zendbox has completely eliminated these errors for us 😎”
Annual logistics savings
“Zendbox ticks all the boxes for us. Every order is delivered on time, every time, which means, more happy and loyal customers for Ghost 👻”
“To have clear and long-term visibility of our stock’s status with Inventory Analysis is enormously powerful 😍”
“Zendbox has been central to our growth and expansion. For a growing FMCG brand, Zendbox’s Inventory Analysis tool is an absolute must 🤩”
“We maximised our inventory performance to reduce stock holding costs and overall billing with the help of Zendbox.”
“Even during the uncertain times we are currently in, the service from Zendbox has been professional, quick and flexible to meet our ever-changing needs 👍”
“Getting a fulfilment partner can make or break you and after a dreadful time with our previous provider, H**oo, losing half our stock, we wish we had gone with Zendbox in the first place."
“Completely satisfied with the helpful training and ongoing support that has been provided by the Zendbox team 🥰"
Shipping costs at Zendbox are variable in nature and calculated based on a range of factors, including weight, dimensions, product type, delivery speed, destination, and much more. We utilise our own intelligent shipping tool – MagicShip – to automate carrier selection for every parcel, ensuring you and your customers benefit from the best shipping rate per order, with no hidden surcharges.
Zendbox maintains a strong partnership network with the biggest and best courier companies in the world, including but not limited to DPD, UPS, Fedex, Royal Mail, DHL, Parcelforce, Evri (Hermes), and Amazon Logistics. We also leverage our own intelligent shipping tool – MagicShip – to automate carrier selection for every parcel. As a result, we have the purchasing power and flexibility to select the optimal service type at the best possible price for each parcel, regardless of your shipping demands. This means you and your customers benefit from ultra-fast, cost-effective shipping that rivals Amazon.
We offer an industry-leading order processing cut-off time of 7.30pm, Monday to Friday. Many other 3PL providers maintain an earlier cut-off time (usually around 1pm), with additional fees charged to accommodate a 4pm cut-off time. Zendbox also offers Sunday Processing and Dispatching, meaning your customers can receive their products on a Monday if they place their order over the weekend.
Absolutely. At Zendbox, we fully encourage the use of bespoke packaging unique to your brand, including customised boxes, infills, stickers, and much more. After all, a unique unboxing experience can help to set you apart from the competition and increase the likelihood of repeat customers. Please just let us know if this is something you are interested in, and a dedicated Account Manager will be able to tailor your fulfilment package to a custom packaging service.
Yes. The team at Zendbox has over 10 years of experience in B2B fulfilment, offering a premium solution that takes care of the entire process – from stocking and managing inventory, to picking, packing, and shipping large, wholesale products from our world-class fulfilment centres. You can find out more about our B2B Fulfilment Solution here.
Besides the UK and EU countries, Zendbox can ship orders to most non-EU countries and territories. The complete list of global destinations we ship to is available upon request.
We can negotiate discounts on shipping with most of the carriers within our partnership network. These discounts can be applied to both domestic and international rates across different service levels, with cost-savings passing down to you and your customers.
Yes. At Zendbox, we believe that fulfilment has a key role to play in helping the eCommerce industry cut carbon emission and protect the environment. We utilise our intelligent MagicShip tool to identify and select only those carriers who focus on developing and implementing sustainable transport solutions. The sustainability of our shipping process is further supported by the green initiatives we have adopted across our operations, including:
Yes. Zendbox offers a streamlined and efficient customer returns process for UK orders that ensures you and your customer benefit from the best possible experience. For information on the processing of EU and non-EU returns, please contact Zendbox directly.
Zendbox can streamline the shipping process for your eCommerce business by utilising cutting-edge technology and the expertise of our knowledgeable team. During onboarding, Zendbox will connect with your online store and marketplace accounts, activating our automated fulfilment process each time an order is placed on these platforms. You can be confident that every order will be picked and packed with utmost speed and accuracy to facilitate ultra-fast shipping.
Our intelligent MagicShip tool will then automatically draw from thousands of data points to select the best shipping option for each package. This ensures your customers benefit from the fastest, most superior shipping service for their order at the best possible price, encouraging repeat business and creating the opportunity to earn those all-important online reviews.
Every order can be tracked and monitored via Zendportal – our powerful inventory management system that provides you with complete visibility and control over your orders. You can be confident that we will take care of any courier errors or delays to ensure the efficiency of the shipping process.