fulfilment service

Ship your online orders globally with Zendbox

Sell your products to customers in the UK, Europe, and the rest of the world with ultra-fast, cost-effective shipping via our award-winning eCommerce 3PL fulfilment service.

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Stand out with unbeatable
eCommerce deliveries

With more and more businesses selling online, you can’t afford to be offering sub-par shipping services, especially when 60% of consumers have bought from one retailer over another because the delivery options were more expedient for their needs. By outsourcing fulfilment to Zendbox, you can ensure the speed, cost, and convenience of shipping your products aligns with your customers’ expectations.

STEP 1

Pick & Pack

Our experienced Operations Team will pick and pack your orders with 99.999% accuracy, before it is prepared to be shipped. For the ultimate unboxing experience, we can pack your orders using custom, branded packaging and order inserts. 

STEP 2

Collect

Our intelligent MagicShip system will automatically select the best shipping option for each order, ensuring you and your customers benefit from any potential savings. The courier will then collect the orders from our world-class fulfilment centres.

STEP 3

Track

Tracking information for each order will be automatically sent to your customers via SMS or email, so they know exactly where their order is. You can view, track and manage the orders via our intelligent Zendportal platform.

STEP 4

Receive

Your customers receive their order on time and in perfect condition the next working day. Should your customer change their mind about their purchase, don’t worry! We can help with our easy, hassle-free customer returns management service.

-35%
Annual logistics savings

“Zendbox ticks all the boxes for us. Every order is delivered on time, every time, which means more happy and loyal customers for Ghost.” 👻

Dan Lourenco
Co-Founder

Why partner with Zendbox
to ship your orders?

Through our intelligent MagicShip system and our longstanding partnership with world-class carriers, we ensure delivery is a key differentiator for your eCommerce brand. We can pick and pack your orders, preparing them for same-day dispatch and next-day delivery with full tracking provided to your customer.

Industry-leading 7:30pm order cut-off time

Customers expect Amazon Prime-like service for home deliveries. If you aren’t offering late order cut-off times and keeping up with the online giants, you could be losing business and hurting your reputation. Zendbox offers a 7.30pm order cut-off time, in addition to Sunday processing and dispatching, meaning customers can get their orders on Monday if they purchase over a weekend.

Automated shipping selection

For every order placed on your eStore, our MagicShip system automatically assigns the best shipping options to meet your customers’ needs. MagicShip calculates these options based on thousands of data points and multiple variables, including:

Parcel weight
Dimension
Product type
Delivery speed
Delivery zone
Country of origin

Unlimited courier integrations

Zendbox delivers orders on time and in excellent condition for an unforgettable unboxing experience by integrating with the biggest and most renowned couriers worldwide. Our carrier partnerships enable us to negotiate and secure best-in-class shipping services at the most competitive rate, with the savings passed on to you and your customers.

All Courier Integrations

Fully tracked deliveries

We can ship your orders on a fully trackable service with updates automatically sent to your customers via email and/or SMS as the order makes its way to their doorstep. You’ll have total visibility over the order via our proprietary Zendportal platform, where you can also manage any potential courier delays or errors.

Clear & transparent pricing

We pride ourselves on providing a clear and transparent pricing structure for shipping with no hidden fees or unexpected charges, so you’ll never be caught out by expensive shipping costs. In turn, your customers will be able to choose from multiple delivery options at the most cost-effective price.

Sustainable shipping

Wherever possible, we work with carriers to ship eCommerce orders with minimal carbon output. This can involve consolidating as many shipments as possible onto a single vehicle to reduce the carbon intensity of each delivery. It can also involve shipping orders with couriers that utilise ultra-low or zero emission vehicles.

Reach the global markets

We pick and pack thousands of items every day with 99.999% accuracy. We leverage automated technology and advanced warehouse management systems (WMS) to maintain a seamless process. This means customers receive the right products on time and in pristine condition for a 5-star unboxing experience.

B2B shipping

Our fulfilment service flexes to suit your business needs. If you want to take the unboxing experience to the next level, we can help by packing your products in custom branded packaging. This can set your business apart from the competition and get your products trending on social media.

Custom packaging

Our partnerships with the biggest and best couriers worldwide enable us to secure the best shipping services at the most competitive rate, with the savings passed on to you and your customers. Our intelligent MagicShip system also automates carrier selection for every order to ensure the best value option for your customers.

Ultra-fast shipping for eCommerce brands

Let Zendbox take responsibility for order fulfilment and ensure your customers benefit from the best online shopping experience with ultra-fast delivery options at the best price. With your delivery worries alleviated by Zendbox, you can focus on growing and scaling your eCommerce business.

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don't take our word for it...

Trust the hundreds of top brands who power their eCommerce fulfilment with Zendbox.

Our Success Stories

Frequently asked questions

How are shipping costs calculated at Zendbox?

Shipping costs at Zendbox are variable in nature and calculated based on a range of factors, including weight, dimensions, product type, delivery speed, destination, and much more. We utilise our own intelligent shipping tool – MagicShip – to automate carrier selection for every parcel, ensuring you and your customers benefit from the best shipping rate per order, with no hidden surcharges.

How can Zendbox help my business reduce shipping costs?

Zendbox maintains a strong partnership network with the biggest and best courier companies in the world, including but not limited to DPD, UPS, Fedex, Royal Mail, DHL, Parcelforce, Evri (Hermes), and Amazon Logistics. We also leverage our own intelligent shipping tool – MagicShip – to automate carrier selection for every parcel. As a result, we have the purchasing power and flexibility to select the optimal service type at the best possible price for each parcel, regardless of your shipping demands. This means you and your customers benefit from ultra-fast, cost-effective shipping that rivals Amazon.

What are the order processing cut-off times for Zendbox?

We offer an industry-leading order processing cut-off time of 7.30pm, Monday to Friday. Many other 3PL providers maintain an earlier cut-off time (usually around 1pm), with additional fees charged to accommodate a 4pm cut-off time. Zendbox also offers Sunday Processing and Dispatching, meaning your customers can receive their products on a Monday if they place their order over the weekend.

Can Zendbox ship orders using custom packaging solutions?

Absolutely. At Zendbox, we fully encourage the use of bespoke packaging unique to your brand, including customised boxes, infills, stickers, and much more. After all, a unique unboxing experience can help to set you apart from the competition and increase the likelihood of repeat customers. Please just let us know if this is something you are interested in, and a dedicated Account Manager will be able to tailor your fulfilment package to a custom packaging service.

Does Zendbox fulfil B2B orders?

Yes. The team at Zendbox has over 10 years of experience in B2B fulfilment, offering a premium solution that takes care of the entire process – from stocking and managing inventory, to picking, packing, and shipping large, wholesale products from our world-class fulfilment centres. You can find out more about our B2B Fulfilment Solution here.

Where does Zendbox ship to?

Besides the UK and EU countries, Zendbox can ship orders to most non-EU countries and territories. The complete list of global destinations we ship to is available upon request.

What carriers can Zendbox negotiate shipping rates with?

We can negotiate discounts on shipping with most of the carriers within our partnership network. These discounts can be applied to both domestic and international rates across different service levels, with cost-savings passing down to you and your customers.

Does Zendbox follow a sustainable approach to shipping?

Yes. At Zendbox, we believe that fulfilment has a key role to play in helping the eCommerce industry cut carbon emission and protect the environment. We utilise our intelligent MagicShip tool to identify and select only those carriers who focus on developing and implementing sustainable transport solutions. The sustainability of our shipping process is further supported by the green initiatives we have adopted across our operations, including:

  • Eco-friendly packaging solutions
  • The elimination of single-use plastic wherever possible
  • Green fulfilment centres that draw on renewable energy sources
  • Carbon offsetting with the planting of 50 trees for every new client we onboard


Does Zendbox offer customer returns?

Yes. Zendbox offers a streamlined and efficient customer returns process for UK orders that ensures you and your customer benefit from the best possible experience. For information on the processing of EU and non-EU returns, please contact Zendbox directly.

How can Zendbox streamline the shipping process for my eCommerce business?

Zendbox can streamline the shipping process for your eCommerce business by utilising cutting-edge technology and the expertise of our knowledgeable team. During onboarding, Zendbox will connect with your online store and marketplace accounts, activating our automated fulfilment process each time an order is placed on these platforms. You can be confident that every order will be picked and packed with utmost speed and accuracy to facilitate ultra-fast shipping.

Our intelligent MagicShip tool will then automatically draw from thousands of data points to select the best shipping option for each package. This ensures your customers benefit from the fastest, most superior shipping service for their order at the best possible price, encouraging repeat business and creating the opportunity to earn those all-important online reviews.

Every order can be tracked and monitored via Zendportal – our powerful inventory management system that provides you with complete visibility and control over your orders. You can be confident that we will take care of any courier errors or delays to ensure the efficiency of the shipping process.