ecommerce platform

Real-time Shopify fulfilment service for eCommerce brands

Grow your Shopify store with complete fulfilment from Zendbox, providing real-time stock and shipping information at your fingertips for seamless order processing.

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A Shopify fulfilment service that brings
customers back to your store

Shopify has more than 2.1 billion daily active users. That’s a lot of potential customers you can reach. Make sure your Shopify store is backed by a reliable fulfilment service that delights customers and sets your brand apart from the competition.

Shopify fulfilment centre in the UK

"Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of eCommerce experts on hand."

Julie Chen

A truly seamless Shopify integration

Zendbox can integrate quickly and seamlessly with your Shopify store to ensure zero downtime or disruption. Once integrated, view, track, and manage everything – from your orders to your stock – in real-time via our intelligent Zendportal platform, which ensures your Shopify business has complete visibility and control over the fulfilment process.

Sell on TikTok with Shopify

Through Shopify’s partnership with TikTok, online retailers can sell to even more customers through entertaining, viral content. Zendbox provides a direct TikTok integration, but we can also help you sell to TikTok users via our Shopify integration, thus supporting seamless omnichannel social selling.

All eCommerce integrations

Storage solutions fit for your Shopify products

Finding suitable storage space for your inventory – in addition to fulfilling orders – is another piece of the puzzle that Zendbox can take care of for your Shopify business. Within our organically certified fulfilment centres, we provide a range of storage solutions for scaling eCommerce brands, including those within the FMCG, sports nutrition, fashion, beauty, and other sectors.

Live shipping and order status updates

When a Shopify order is processed at our world-class fulfilment centres, each stage of the fulfilment process is automatically related back to the customer’s Shopify account to keep them up-to-date. Once an order is shipped, your customer receives a notification of when the order will be delivered – down to a two-hour time slot. With real-time tracking information available at your customers’ fingertips, you never have to deal with “Where is my order?” (WISMO) queries again.

Zendbox integrates and fulfils orders
for 100s of leading brands

Grow your Shopify store with help from the eCommerce experts

Zendbox can revolutionise your Shopify back-end processes, ensuring happy customers that return to your Shopify store time and time again. From maximising the overall efficiency of your eCommerce operations, to automating processes across the customer journey, the possibilities are limitless.

Explore your options today and accelerate the growth of your Shopify store with game-changing fulfilment from Zendbox.

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Frequently asked questions

What is Shopify fulfilment?

Shopify fulfilment refers to the processes involved with sending products to your customers once they’ve placed an order on your store. These processes can include warehousing, picking, packing, shipping, and customer returns. Shopify orders can be fulfilled in the following ways:

  • In-house, either independently or with a team
  • Working with a third-party logistics (3PL) provider
  • Using Shopify’s dedicated fulfilment service
Does Shopify offer order fulfilment?

Shopify does provide its own order fulfilment service via its Shopify Fulfilment Network (SFN). However, this service is not as comprehensive, nor as high quality, as working with a premium 3PL provider. At Zendbox, we offer a complete eCommerce fulfilment solution that accounts for every element – from the pick, pack, and dispatch of orders, to inventory management, customer returns, and everything in between. Our service is tailored to the unique requirements of your business.

Is there a minimum order quantity that my business needs to meet in order to use a 3PL service?

Every 3PL provider will agree or decline to service a business based on their own acceptance criteria, which may include a minimum order quantity. At Zendbox, we typically accept eCommerce businesses that are doing a minimum of 15 orders per day. Whether we partner with a brand also depends on the type and size of the products within the brand’s inventory.

What is the order fulfilment process?

Theorder fulfilment process involves several steps in getting a Shopify order to acustomer. These steps include receiving and storing inventory, picking,packing, shipping, as well as handling customer returns. At Zendbox, we followa 3-step process to fulfil your Shopify orders:

Step 1 is triggered the moment an orderis placed on your Shopify store. We automatically receive the Shopify orderthrough our systems and begin picking the items from storage within ourfulfilment centres.

Step 2 is where we pack the order with99.999% accuracy using recycled and/or recyclable packaging, includingFSC-certified cardboard boxes, paper void fill, and gummed paper tape. Weensure that products are packed safely and securely to avoid damage duringtransit, so orders arrive on your customer’s doorstep in perfect condition.

Step 3 is when we prepare your order to be shipped using our intelligentMagicShip system, which selects the best shipping service at the mostcompetitive price for each package. Tracking information is automaticallyprovided to your customers upon dispatch so they know exactly where their orderis.

Why choose an outsourced Shopify fulfilment service?

Outsourcing your Shopify fulfilment to the right 3PL provider can be beneficial in a number of ways, starting with freeing up your time and energy to focus on other areas of your business, including product development, marketing, and customer service. The best 3PLs can make your fulfilment process more efficient without compromising on quality, ensuring your customers continue to benefit from the best possible shopping experience with your brand. This can ultimately help drive customer loyalty, promote 5-star online reviews, and encourage repeat business.

Working with a 3PL to fulfil Shopify orders means you can also take advantage of more cost-effective shipping, as many 3PLs are able to use different carriers and negotiate the best rates for each courier service you and your customers require. Furthermore, outsourcing your Shopify fulfilment enables you to take advantage of the support offered from eCommerce experts, who can provide advice and guidance beyond fulfilment to help you scale up and grow your business.

Can a 3PL help me manage my Shopify inventory?

The right 3PL provider for your business will be able to provide reliable support to ensure you manage your inventory in the most efficient and cost-effective way possible. Zendbox, for instance, offers its partners access to the intelligent inventory management system, Zendportal, which provides accurate, live stock data, and enables you to view and manage orders/customer returns in real-time. Zendportal also hosts the intuitive Inventory Analysis feature, granting your complete visibility and control over your stock, so you can avoid underselling or overselling and maximise sales.

What are the benefits of our Shopify fulfilment service?

Thereare several benefits to outsourcing your Shopify fulfilment service to Zendbox.Firstly, you can save a great deal of time and costs versus fulfilling ordersin-house, meaning you can focus on other areas of your business such as productdevelopment and marketing.

Secondly,you can achieve and maintain a consistently high-quality Shopify fulfilmentprocess to ensure your customers receive their order on time and in perfectcondition. This is key to winning more 5-star reviews, driving brand loyalty,and promoting repeat business. 

Thirdly, outsourcing yourShopify fulfilment service to Zendbox can save you the significant costs andlogistical headache of shipping Shopify orders internationally. Zendbox shipsto over 72 countries worldwide from one centralised UK location, which enablesyou to sell to even more customers without having to invest in multiplefulfilment partners in different countries.