We answer
‍your FAQs

We want to ensure you have all the facts before you choose your 3PL partner. Check out the most frequently asked questions we receive from eCommerce brands below.

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Have a question or concern not covered here? Please contact us at and we'll be happy to assist!

What do you do with stock that we can no longer sell?

We know that there may be instances where some of your stock will no longer have any sales value and, therefore, cannot be sold to customers. This could be because they have expired or are soon to expire, or because they have minor damage caused during transit to our fulfilment centres. You may have even discontinued this stock or discovered some minor faults with the products that don't quite meet your quality control parameters.

Whatever the reason, we can return this stock to you or dispose of it according to your service preferences. Should you wish, we can also donate your goods to our official partner, Nourish Community Foodbank. This is part of our sustainability goals to help eCommerce businesses give back to local communities and protect the planet.

How long does it take for Zendbox to book goods into stock?

We aim to book all standard goods in to stock within 24 hours of the goods arriving at our fulfilment centres. There's no lengthy wait for your goods to be made available to sell!

Do you offer a Fulfilled By Merchant (FBM) service for Amazon sellers?

Absolutely. Many eCommerce brands fulfil their Amazon FBM orders through Zendbox. Find out more about our Amazon fulfilment services.

Does Zendbox handle customer returns?

We offer hassle-free customer returns, with full visibility and control over the process provided by our unique Zendportal platform.

Which eCommerce platforms can you integrate with?

We integrate with the most popular eCommerce platforms, but can also provide a custom integration that works for your business. Please arrange a call with our friendly team to discuss any bespoke requirements.

Can you help us import our stock and clear customs?

Although we can advise in this area, it is the responsibility of your eCommerce business to ensure your inventory successfully clears customs and arrives at our fulfilment centre.

What is your order cut-off time for couriers?

We offer an ultra-late order cut-off time of 9pm for next-day delivery* from Monday to Friday. This means that orders will be picked, packed, and prepared for shipping on the same day if the order is within our system by 9pm. Zendbox also offers Sunday processing and dispatching, which means your customers can receive their order on Monday if it is placed by 3pm on Sunday.

*UK mainland only. Courier specific.

Which couriers do you use?

Zendbox ships thousands of orders per day with many different couriers, including but not limited to DPD, Royal Mail, Parcelforce, Evri (formerly Hermes), UPS, FedEx and DHL. Based on our unique MagicShip system, we also enable the online businesses we work with to offer multiple shipping options to their customers for greater flexibility, convenience and choice.

Which countries do you service?

We ship orders to over 72 countries worldwide, including UK and EU destinations, as well as the US.

Where are your fulfilment centres located?

Our world-class fulfilment centres are based in central Kent, close to key transport routes and destinations, including the A2, M20 and M25, as well as London, Heathrow Airport, and the Port of Dover.

How long is the process to onboard with Zendbox?

We aim to onboard eCommerce businesses within 14 to 21 days. However, we can complete many eCommerce integrations within 24 to 48 hours!

What industries do you serve?
What is your costing model?

We create a tailored pricing proposal based on your unique business requirements.

Is my eCommerce business a good fit for Zendbox?

We primarily work with D2C eCommerce brands that are currently receiving at least 30+ orders per day, have less than 50 SKUs within their inventory, and sell products that are smaller than three footballs (around 70cm in length).

Need extra help?

Have a question or concern not covered above? Please contact us at

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