The market for personal luxury goods is one of the largest growing segments of the luxury industry, second only to luxury cars and even trumping the luxury hospitality sector. Customers expect nothing less than the best service when buying luxury goods. Partnering with a premium 3PL provider means you can deliver on this demand, freeing up your time to focus on producing outstanding products.
Expectations are high within the luxury goods market. At Zendbox, we understand the importance and value of delivering a luxury shopping experience from beginning to end. That’s why we offer a 3PL solution that’s second-to-none, making Zendbox the fulfilment partner of choice for leading luxury brands.
Outfitted with advanced security systems, our spacious fulfilment centres are well-organised and maintained to ensure the safe and secure storage of high-value items. This instils maximum confidence among luxury brands, who trust Zendbox to handle their premium products as if they are their own.
Automated technology streamlines our overall fulfilment process, whilst the humans at Zendbox pick and pack orders for luxury goods with expert care to eliminate the risk of damage during transit. We will collaborate with you to pack your luxury products exactly as you desire, so your customers are always delighted when they unbox their purchase.
We offer a range of high-quality and sustainable packaging options to ensure your products arrive at your customers’ doorstep in perfect condition. Elevate the shopping experience for luxury goods and create unboxing experiences that are worthy of the social media hype with custom branded packaging and inserts.
Luxury products are shipped from Zendbox using only the most trusted courier services, including tracked and signed-for options. Orders placed before our industry-leading 9pm cut-off time are shipped the same day for next-working day delivery, so your busy customers don’t have to wait long for their luxury goods.
Our customer returns process for luxury products is fuss-free and ensures resaleable goods are booked back into stock in mint condition and without delay, so you maximise every sales opportunity. Need us to steam clean returns for luxury clothing? No problem! We go the extra mile for each product, tailoring our returns processes according to your specific requirements.
No matter whether you sell on Shopify, Amazon, eBay, Etsy, Magento, BigCommerce or other channels, we can integrate with your existing back-end processes quickly and seamlessly with zero disruption or downtime. Equally, we can build a bespoke integration that works for your luxury business.
Through our intelligent Zendportal software, you can track and manage your luxury products in real-time as they move through the fulfilment process – from the pick stage, right through to delivery and customer returns. Tap into the data collated by our Inventory Analysis tool to ensure your bestsellers never go out of stock.
With our UK and EU fulfilment centres, we can help you sell your luxury goods to customers worldwide, including those in Europe and the US. Our intuitive MagicShip technology – backed by longstanding partnerships with leading couriers – enables us to ship luxury orders on the best services, at the most competitive price.
As well as B2C orders for luxury gifts and goods, we fulfil bulk orders for luxury products through our first-class B2B fulfilment solution. This enables leading luxury brands to sell to wedding planners, exclusive event hosts, boutique hotels, and many more, expanding their earning potential beyond D2C online luxury sales.
“Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of eCommerce experts on hand 🐼”
Orders out on time
“We've seen a huge surge in growth this year and whatever we throw at Zendbox, they work to support us. Order accuracy, shipping and communication has been spot on.”
Hours saved per month
“Zendbox has massively helped our business because it has solved our problem and freed up our time. The quality of the service is second to none, delivering orders efficiently."
“Shipping to the EU is as simple as shipping to the UK with Zendbox. Deliveries are timely and reliable for the distances involved.”
“Our previous 3PL was losing our stock, causing delays with our orders and affecting our margins. Zendbox has completely eliminated these errors for us 😎”
Annual logistics savings
“Zendbox ticks all the boxes for us. Every order is delivered on time, every time, which means, more happy and loyal customers for Ghost 👻”
“To have clear and long-term visibility of our stock’s status with Inventory Analysis is enormously powerful 😍”
“Zendbox has been central to our growth and expansion. For a growing FMCG brand, Zendbox’s Inventory Analysis tool is an absolute must 🤩”
“We maximised our inventory performance to reduce stock holding costs and overall billing with the help of Zendbox.”
“Even during the uncertain times we are currently in, the service from Zendbox has been professional, quick and flexible to meet our ever-changing needs 👍”
“Getting a fulfilment partner can make or break you and after a dreadful time with our previous provider, H**oo, losing half our stock, we wish we had gone with Zendbox in the first place."
“Completely satisfied with the helpful training and ongoing support that has been provided by the Zendbox team 🥰"