ecommerce platform

Scale up with BigCommerce fulfilment from Zendbox

Zendbox helps BigCommerce retailers delight their customers and earn more 5-star online reviews by delivering a fast, accurate, and cost-efficient service.

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Discover end-to-end fulfilment
for your BigCommerce store

While BigCommerce is perfectly equipped to help you set up an eCommerce store, your success will in part rely on the reliability of your chosen 3PL fulfilment service. To protect your brand and successfully grow your BigCommerce store, Zendbox offers straightforward solutions for common fulfilment challenges.

STEP 1

Connect your BigCommerce store

When you partner with Zendbox, our Easy Onboarding process will begin. You will send your stock to our organically certified fulfilment centres, and we will integrate with the back-end system of your BigCommerce site to take responsibility for your order fulfilment.

STEP 2

Sell through BigCommerce

Once our Easy Onboarding process is complete, you can start selling to customers on your BigCommerce site. Each order will be automatically received by Zendportal, which acts as the “back office” for your sales channels. View, track, and manage your orders and your inventory as it moves through the fulfilment process.

STEP 3

Fulfil your orders with Zendbox

Zendbox will pick and pack your orders with 99.999% accuracy. Our smart MagicShip system selects the best shipping option for each order, with tracking information automatically provided to you and your customer upon shipment of the order.

STEP 4

Your customers are delighted

Your customers will receive exactly what they ordered on time and in perfect condition for the ultimate unboxing experience. If your customer changes their mind, no problem! We can help with our hassle-free customer returns management service.

Rapid BigCommerce integration

When setting up with a new fulfilment service, it’s paramount that your store experiences as little downtime and disruption as possible. Otherwise, this could lead to lost customers – both new and existing – who could perceive the lack of consistency as a reason to look elsewhere for a similar product.
At Zendbox, we provide an extremely rapid site integration for BigCommerce stores, enabling you to keep your shop online for as long as possible. We’re by your side from the second you work with us, holding your hand throughout the process for an easy, stress-free experience.

eCommerce platform & courier integrations

Zendbox can support your omnichannel selling strategy with a whole host of other eCommerce platform integrations besides BigCommerce. We also integrate with the biggest and most renowned carriers to ship online orders worldwide.

Scalable solutions for BigCommerce sellers

When it comes to delivering products and driving revenue, you don’t want anything to hold you back. That’s why Zendbox offers a solution designed to scale as you do. We provide you with information on your orders and stock in real-time, ensuring complete visibility over your BigCommerce fulfilment operation. This leaves you free to focus on other areas of your business, including marketing, product development, and customer services.

Zendbox integrates and fulfils orders
for 100s of leading brands

Grow your BigCommerce operations with Zendbox

Take your BigCommerce operations from strength to strength. In turn, your customers reap the rewards of ultra-fast dispatch and delivery, so you can maintain high customer satisfaction and retention.

From our rapid BigCommerce integration right through to our ability to scale as your business grows, it’s easy to fulfil orders with Zendbox.

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Trust the hundreds of top brands who power their eCommerce fulfilment with Zendbox.

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Frequently asked questions

What is BigCommerce fulfilment?

BigCommerce refers to the processes involved with getting orders to your customers. These processes include inventory management, warehousing, picking, packing, shipping, customer returns, and much more. You can fulfil BigCommerce orders in-house, albeit this may not be as quick, accurate, or cost-effective as outsourcing to a 3PL (third-party logistics) provider, which is often the preferred option for many online retailers.

Can a 3PL fulfil my Amazon and eBay orders via BigCommerce?

If you decide to outsource your order fulfilment to a 3PL provider, your chosen provider will be able to pick, pack, and shop orders placed on Amazon and eBay via the BigCommerce integrations. At Zendbox, we can provide a bespoke integration to ensure quick, accurate, and seamless order fulfilment. Simply get in touch to explore your options.

What is the returns process for BigCommerce orders?

At Zendbox, we offer a quick, easy, and seamless customer returns process for your BigCommerce store. This is carried out according to your pre-configured returns process to ensure resaleable goods are checked back into our fulfilment centres and ready to be made available to your customers without delay. Any defective or damaged items are handled by our experienced warehouse team as per your returns policy.

What are the benefit of BigCommerce 3PL fulfilment services?

Outsourcing your BigCommerce fulfilment to a 3PL provider can save you vasts amount of time in fulfilling orders yourself, enabling you to focus on other areas of your business such as marketing and product development. It also enables you to scale up your eCommerce business, as many 3PLs are better equipped to handle large order volumes without compromising on speed and accuracy for the ultimate shopping experience.

Furthermore, the right 3PL can expand on your earning potential by enabling you to ship orders internationally, including within the lucrative EU market. The other advantage of using the fulfilment services of a 3PL provider is that they can help you save on the cost of storage and shipping, by maximising storage space as orders are fulfilled in real-time, and negotiating the right courier services at the best rates, which may not be possible on your own.

The best 3PL for your BigCommerce store will ultimately act as a vital support system for your business with a fulfilment service that maintains the outstanding reputation of your brand and the products you sell.

Are there different shipping options available?

Working with Zendbox means that you can take advantage of quick and cost-effective shipping for your BigCommerce store. Once a customer places an order on your BigCommerce store, our intelligent MagicShip system will automatically select the best service at the most competitive price for that order, ensuring your customer benefits from ultra-fast shipping to rival the likes of Amazon Prime.