Zendbox helps BigCommerce retailers delight their customers and earn more 5-star online reviews by delivering a fast, accurate, and cost-efficient service.
While BigCommerce is perfectly equipped to help you set up an eCommerce store, your success will in part rely on the reliability of your chosen 3PL fulfilment service. To protect your brand and successfully grow your BigCommerce store, Zendbox offers straightforward solutions for common fulfilment challenges.
When you partner with Zendbox, our Easy Onboarding process will begin. You will send your stock to our organically certified fulfilment centres, and we will integrate with the back-end system of your BigCommerce site to take responsibility for your order fulfilment.
Once our Easy Onboarding process is complete, you can start selling to customers on your BigCommerce site. Each order will be automatically received by Zendportal, which acts as the “back office” for your sales channels. View, track, and manage your orders and your inventory as it moves through the fulfilment process.
Zendbox will pick and pack your orders with 99.999% accuracy. Our smart MagicShip system selects the best shipping option for each order, with tracking information automatically provided to you and your customer upon shipment of the order.
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Your customers will receive exactly what they ordered on time and in perfect condition for the ultimate unboxing experience. If your customer changes their mind, no problem! We can help with our hassle-free customer returns management service.
When setting up with a new fulfilment service, it’s paramount that your store experiences as little downtime and disruption as possible. Otherwise, this could lead to customers looking elsewhere for a similar product.
At Zendbox, we provide an extremely rapid site integration for BigCommerce stores to ensure minimal disruption or downtime. We’re by your side from the second you work with us, holding your hand throughout the process for an easy, stress-free experience.
Zendbox can support your omnichannel selling strategy with a whole host of other eCommerce platform integrations besides BigCommerce. We also integrate with the biggest and most renowned carriers to ship online orders worldwide.
When it comes to delivering products and driving revenue, you don’t want anything to hold you back. That’s why Zendbox offers a solution designed to scale as you do. We provide you with information on your orders and stock in real-time, ensuring complete visibility over your BigCommerce fulfilment operation. This leaves you free to focus on other areas of your business, including marketing, product development, and customer services.
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Take your BigCommerce operations from strength to strength. In turn, your customers reap the rewards of ultra-fast dispatch and delivery, so you can maintain high customer satisfaction and retention.
From our rapid BigCommerce integration right through to our ability to scale as your business grows, it’s easy to fulfil orders with Zendbox.
+39%
Order volumes
“Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of eCommerce experts on hand 🐼”
100%
Accurate deliveries
“Our previous 3PL was losing our stock, causing delays with our orders and affecting our margins. Zendbox has completely eliminated these errors for us 😎”
35%
Annual logistics savings
“Zendbox ticks all the boxes for us. Every order is delivered on time, every time, which means, more happy and loyal customers for Ghost 👻”
+17%
Basket size
“To have clear and long-term visibility of our stock’s status with Inventory Analysis is enormously powerful 😍”
+73%
Order volumes
“Zendbox has been central to our growth and expansion. For a growing FMCG brand, Zendbox’s Inventory Analysis tool is an absolute must 🤩”
-33%
Cost reductions
“We maximised our inventory performance to reduce stock holding costs and overall billing with the help of Zendbox.”
5x
Faster deliveries
“Even during the uncertain times we are currently in, the service from Zendbox has been professional, quick and flexible to meet our ever-changing needs 👍”
Switched 3PLs
Success story
“Getting a fulfilment partner can make or break you and after a dreadful time with our previous provider, H**oo, losing half our stock, we wish we had gone with Zendbox in the first place."
Dragons' Den
Success story
“Completely satisfied with the helpful training and ongoing support that has been provided by the Zendbox team 🥰"
BigCommerce refers to the processes involved with getting orders to your customers. These processes include inventory management, warehousing, picking, packing, shipping, customer returns, and much more. You can fulfil BigCommerce orders in-house, albeit this may not be as quick, accurate, or cost-effective as outsourcing to a 3PL (third-party logistics) provider, which is often the preferred option for many online retailers.
If you decide to outsource your order fulfilment to a 3PL provider, your chosen provider will be able to pick, pack, and shop orders placed on Amazon and eBay via the BigCommerce integrations. At Zendbox, we can provide a bespoke integration to ensure quick, accurate, and seamless order fulfilment. Simply get in touch to explore your options.
At Zendbox, we offer a quick, easy, and seamless customer returns process for your BigCommerce store. This is carried out according to your pre-configured returns process to ensure resaleable goods are checked back into our fulfilment centres and ready to be made available to your customers without delay. Any defective or damaged items are handled by our experienced warehouse team as per your returns policy.
Outsourcing your BigCommerce fulfilment to a 3PL provider can save you vasts amount of time in fulfilling orders yourself, enabling you to focus on other areas of your business such as marketing and product development. It also enables you to scale up your eCommerce business, as many 3PLs are better equipped to handle large order volumes without compromising on speed and accuracy for the ultimate shopping experience.
Furthermore, the right 3PL can expand on your earning potential by enabling you to ship orders internationally, including within the lucrative EU market. The other advantage of using the fulfilment services of a 3PL provider is that they can help you save on the cost of storage and shipping, by maximising storage space as orders are fulfilled in real-time, and negotiating the right courier services at the best rates, which may not be possible on your own.
The best 3PL for your BigCommerce store will ultimately act as a vital support system for your business with a fulfilment service that maintains the outstanding reputation of your brand and the products you sell.
Working with Zendbox means that you can take advantage of quick and cost-effective shipping for your BigCommerce store. Once a customer places an order on your BigCommerce store, our intelligent MagicShip system will automatically select the best service at the most competitive price for that order, ensuring your customer benefits from ultra-fast shipping to rival the likes of Amazon Prime.
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