A key part to being a leading ecommerce fashion brand is having an easy shipping returns policy. Zendbox Returns Service includes collection and delivery back into the warehouse. From the moment a customer registers their return online, we take care of everything, in real-time. We take garment care seriously, and returns are no exception. When a returned item makes it back to the warehouse, we’ll inspect its condition which can range from a simple visual inspection to care processing, and item repacking.
Consumers shopping online not only want their product to turn up in perfect condition but they want it fast. Zendbox has an industry leading dispatch cut off time of 7:30pm, ensuring that all orders we receive before this time are dispatched that same day. Orders are dispatched on our Premium Next Working Day service with a 2 hour delivery window.
Our ZendPortal technology makes working with Zendbox seamless. The exact stock levels we have stored in our warehouse will be feed directly to your website in real time. When you sell an item, your website stock is updated to the reflect what is available ensuring your never oversell.
Zendbox’s service is phenomenal. They successfully dispatched 3,000 units in a 24-hour turnaround time. The team’s service is on par with Amazon’s delivery speeds.
Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of ecommerce experts on hand.
We were looking for a solution we could trust. Zendbox provides the stock visibility and security we need.
Zendbox ticks all the boxes for us. Every order is delivered on time, every time. Which means, more happy and loyal customers for Ghost.
Our previous 3PL was losing our stock, causing delay to our orders and affecting our margins. Zendbox has completely eliminated these errors for us.
Zendbox set their standards very high. They pitch themselves with the best in Europe, and Zendbox's metrics support that. That level of excellence is where we want to be aligned with.