In the UK alone, clothing is the most bought item online, indicating a huge scope for growth among eCommerce fashion retailers. However, winning loyal customers doesn’t just depend on offering the best products. This must also be backed by exceptional customer service, as well as quick and affordable delivery. At Zendbox, we store, pick, pack, and ship fashion and apparel orders.
By outsourcing your fashion fulfilment to Zendbox, you can save on the storage and labour costs associated with operating your own warehouse. This means more investment for other areas of your business.
With an industry-leading 99.999% order accuracy rate, Zendbox can help you maintain the same high-quality fashion fulfilment service that your customers are accustomed to from your brand.
Choosing Zendbox as your fashion fulfilment partner enables you to free up more time to focus on other areas of your business, including product development, marketing, and customer service.
With Zendbox taking care of your fashion fulfilment needs, you can move forward with your plans to grow and scale up. We will be there to hold your hand every step of the way, helping you stay ahead of the competition.
When it comes to the fulfilment of fashion and clothing, the highest level of detail is required. Your customers want to receive a product that matches the description on your shopping channel – not to mention that it should be correct to the size they ordered, and arrive in perfect condition. Leave the hard work to Zendbox and we will ensure your products get to your customers exactly as they expect.
Given the high expectations that customers place on clothing, it’s no surprise that online fashion carries the highest rate of returns at 68% within the eCommerce space. Having a seamless customer returns policy is key for any online fashion brand. Read our 5 quick tips on order returns to discover how to make your customer returns process fuss free.
Some of the globe’s biggest fashion and clothing brands currently trust Zendbox to deliver their world-class products and maintain their exceptional reputation. We ensure that every order is optimised for speed and accuracy at each stage of the fulfilment process.
Consumers expect a next-day delivery service as standard. We offer an industry-leading 9pm cut-off time to ensure orders are fulfilled and shipped as soon as possible. This eliminates the risk of WISMO (Where is my order?) queries, saving you time and improving the overall customer experience.
*UK mainland. Monday to Friday. Courier specific.
Our purpose-built technology makes working with Zendbox seamless. Live stock level data is fed directly to your shopping channel, ensuring the information displayed here for your customers is an accurate, real-time representation of the products that are available in our fulfilment centre, enabling you to avoid overselling.
We can help you stand out from the competition and keep customers returning to your online store with bespoke and sustainable packaging solutions. Include marketing inserts, product samples, thank-you notes, and much more inside each order for an unforgettable unboxing of your clothing and apparel products.
With UK and EU fulfilment centres, we can ship your fashion and clothing products to customers worldwide. This means you can tap into lucrative markets such as Europe and the US. You can also sell to other businesses with our trusted B2B fulfilment service, stretching your earning potential even further.
Our customers returns process is optimised to enable easy returns of fashion and clothing. Each product returned to us goes through a rigorous quality check process, before it is booked back into stock.
Real-time tracking of the return as soon as it’s triggered on Zendportal
Thorough inspection of the item when it arrives back at our fulfilment centre(s)
Careful restocking of returned items that are in a resalable condition
Our premium 3PL fulfilment solution is backed by extensive experience in eCommerce. Explore our Success Stories with leading brands that we support in delivering the best unboxing experience to their customers.
“Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of eCommerce experts on hand 🐼”
“Shipping to the EU is as simple as shipping to the UK with Zendbox. Deliveries are timely and reliable for the distances involved.”
“Our previous 3PL was losing our stock, causing delays with our orders and affecting our margins. Zendbox has completely eliminated these errors for us 😎”
Annual logistics savings
“Zendbox ticks all the boxes for us. Every order is delivered on time, every time, which means, more happy and loyal customers for Ghost 👻”
“To have clear and long-term visibility of our stock’s status with Inventory Analysis is enormously powerful 😍”
“Zendbox has been central to our growth and expansion. For a growing FMCG brand, Zendbox’s Inventory Analysis tool is an absolute must 🤩”
“We maximised our inventory performance to reduce stock holding costs and overall billing with the help of Zendbox.”
“Even during the uncertain times we are currently in, the service from Zendbox has been professional, quick and flexible to meet our ever-changing needs 👍”
“Getting a fulfilment partner can make or break you and after a dreadful time with our previous provider, H**oo, losing half our stock, we wish we had gone with Zendbox in the first place."
“Completely satisfied with the helpful training and ongoing support that has been provided by the Zendbox team 🥰"
3PL (third-party logistics) fashion fulfilment is when the process of delivering clothes and apparel to customers is outsourced to an external company. At Zendbox, we handle the entire fashion fulfilment process on behalf of fashion businesses that sell clothing – from ladieswear and menswear, to sportswear, children’s wear, and everything in between. Our premium fulfilment solution encompasses receiving orders, picking and packing, inventory management, shipping, warehousing, and much more.
We retain a number of large warehouses that can hold a significant amount of stock for fashion and apparel brands with an extensive catalogue of products. Rest assured that we maximise our warehouse space whilst ensuring your products are safely and securely stored for maximum return on investment.
As a trusted 3PL provider, Zendbox can ship your orders to customers anywhere in the UK and abroad, including the European Union (EU). Our EU fashion fulfilment service ensures quick, accurate, and efficient delivery of your orders, with all customs and duties handled by us to eliminate any additional work on your part. Moreover, due to the large order volumes that we ship daily, and our longstanding global partnership network of world-class couriers, we benefit from the most competitive shipping rates. These rates are passed on to you and your customers through our smart MagicShip system to ensure the best value service for every order.
By outsourcing your fashion fulfilment to a specialist like Zendbox, you can save costs and time associated with fulfilling orders in-house, whilst enabling your customers to benefit from an unparalleled shopping experience with your brand. This means you can devote more of your attention to growing and scaling your business through projects such as product development and marketing.
Our ability to achieve the highest service level depends on our precise pick and pack process that ensures a 99.999% order accuracy, supported by best-in-class shipping services and rates selected by our intelligent MagicShip system. We also retain an industry-leading 9pm order cut-off time, which enables us to dispatch orders on the same day for ultra-fast, next-day delivery* that customers value.
Furthermore, our highly skilled team of warehouse operatives ensure that every order – no matter whether they are handling luxury or everyday clothing – is carefully packed to ensure your customers receive their order in perfect condition.
*UK mainland. Monday to Friday. Courier specific.
The minimum number of orders you make each day and the type of service you require will typically dictate which 3PL provider will be the right fit for your fashion fulfilment needs. Zendbox works with many growing eCommerce fashion retailers, including those that sell on Amazon. We can even help you fulfil orders for products you sell on Shopify and TikTok. We primarily work with medium to large-sized businesses that are fulfilling a minimum of 15 orders per day.