In the eCommerce world, B2C fulfilment is when a 3PL (third-party logistics) provider handles the processes involved with delivering online orders from the brand’s channels directly to the end-customer. These processes include storing stock, managing inventory, picking and packing orders, and handling customer returns – amongst other tasks.
B2C stands for Business-to-Consumers whilst B2B stands for Business-to-Business.
B2C fulfilment differs from B2B in the following ways:
One way to overcome these unique challenges is to partner with a 3PL provider for B2C fulfilment. As one of the industry’s most trusted 3PLs, Zendbox has the necessary infrastructure in place to handle a high volume of small orders quickly and efficiently, so you can focus on growing your eCommerce business.
Zendbox is a reliable and experienced 3PL provider with a proven track record of success. With first-hand experience of selling online, we understand the importance of customer satisfaction, and are committed to providing an outstanding fulfilment service by leveraging cutting-edge technology.
Our advanced fulfilment centres are equipped to store every kind of product. They offer safe, secure, and clean storage that is tailored to the individual requirements of your B2C business, including temperature-controlled products and space for high volume items. Even better, we use green energy to power our fulfilment centres making them a cleaner and more cost-effective option than traditional warehousing. Find out more about the benefits of using a fulfilment centre.
In the UK alone, Amazon and eBay account for a combined 40% of all ecommerce sales. Boosting your B2C business is even easier with integrations from Zendbox. Our technology allows us to seamlessly sync with your online store, whether that’s a single platform or multiple channels, so you can increase your selling potential through absolute visibility across all eStores.
We have built our carrier relationships over several years, and work with some of the most trusted names in the industry. Fulfilling B2C orders means understanding your individual product and knowing the best carrier for the job. Our MagicShip system automatically filters every variable to ensure your goods reach your customers quickly and at an inclusive and competitive rate.
Some goods can be trickier to prepare than others. With Zendbox, you’re guaranteed a professional pick and pack service that includes eco-friendly packaging, as well as bespoke or branded options. Our proven 99.999% order accuracy record also means your customers get exactly what they ordered so you achieve high customer retention and a service to shout about.
Our Zendportal platform gives you complete visibility over your stock. For beauty or health-related items, for example, you can easily oversee batch control and expiry dates to minimise waste. As soon as a product is picked and packed ready for shipping, your stock levels will be automatically updated to prevent overselling and avoid any disappointed customers.
If you’re planning to expand your B2C eCommerce business into the global market, our UK and EU fulfilment centres make it easy. Scaling into other countries often requires additional administration, but Zendbox takes care of the red tape so you can maximise your sales potential in every location, from Europe to the US and beyond.
“Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of eCommerce experts on hand 🐼”
Orders out on time
“We've seen a huge surge in growth this year and whatever we throw at Zendbox, they work to support us. Order accuracy, shipping and communication has been spot on.”
Hours saved per month
“Zendbox has massively helped our business because it has solved our problem and freed up our time. The quality of the service is second to none, delivering orders efficiently."
“Shipping to the EU is as simple as shipping to the UK with Zendbox. Deliveries are timely and reliable for the distances involved.”
“Our previous 3PL was losing our stock, causing delays with our orders and affecting our margins. Zendbox has completely eliminated these errors for us 😎”
Annual logistics savings
“Zendbox ticks all the boxes for us. Every order is delivered on time, every time, which means, more happy and loyal customers for Ghost 👻”
“To have clear and long-term visibility of our stock’s status with Inventory Analysis is enormously powerful 😍”
“Zendbox has been central to our growth and expansion. For a growing FMCG brand, Zendbox’s Inventory Analysis tool is an absolute must 🤩”
“We maximised our inventory performance to reduce stock holding costs and overall billing with the help of Zendbox.”
“Even during the uncertain times we are currently in, the service from Zendbox has been professional, quick and flexible to meet our ever-changing needs 👍”
“Getting a fulfilment partner can make or break you and after a dreadful time with our previous provider, H**oo, losing half our stock, we wish we had gone with Zendbox in the first place."
“Completely satisfied with the helpful training and ongoing support that has been provided by the Zendbox team 🥰"