Intelligent eCommerce
Fulfilment Centres.

World-class ecommerce fulfilment centres combined with powerful AI technology means more than just picking, packing and shipping...

Fulfilment Intelligence across our UK warehouses ensures a fast, accurate and efficient service. We understand the impact of well organised logistics and have designed our processes to take the stress away.

We love tech.

In fact, our fulfilment centres are full to the roof with the latest warehouse technology. We’re proud to store your products in our best-in-class fulfilment centres, which are safe and secure, and ensure operational excellence.

24hr Stock Check-In.

Sometimes you need to move inventory, fast. Unlike most 3PLs, we check your stock within 24-hours, which means you’re less likely to undersell and miss out on sales.

Storage.

You’ll have a designated storage area with all stock items in one place. Our storage billing is live and volumetric, based on the cubic metres you are using that day. Meaning you’ll never pay for space that you’re not using. 

Quality Control.

When your stock is received we run a three-point check. We scan each individual item into stock, ensuring the correct number of items have been received and any damaged goods are accounted for. 

Security.

Our fulfilment centres have stringent security measures to ensure all stock is accounted for. You won’t need to worry about shrinkage, as our best-in-class technology ensures 100% visibility on your items. 

Packaging.

Customer experience is at the heart of everything we do. We offer bespoke packaging solutions, allowing you to deliver a branded experience right to your customers doorstep. 

Returns.

Returns are made easy with fulfilment intelligence. Any undamaged items returned to the warehouse will automatically be scanned back into your inventory and stock levels will be adjusted in real-time.

Peak Period Planning.

We’ll help you prepare for peak periods in advance. Our operations team will ensure the resources are on hand to meet your peak demands and every order is fulfilled without delay.

Inventory Management.

With Zendportal you’ll be able to see your stock levels in real time. From expected supplier deliveries to returns, you’ll have complete control and visibility of your inventory.

Want to find out more about our fulfilment technology?

Check out our Zendportal.

We provide services for any industry.

Sports and Nutrition Fulfilment.

We are the industry experts in sports nutrition fulfilment. We work with the world’s leading sports and nutrition brands to deliver a service that is efficient, secure and backed by technology. Our flexible packing facilities ensure items are dispatched with minimum packaging waste and our late cut-off times ensure 99% of packages are dispatched on the same day.

Fashion Fulfilment.

We work with leading retailers to deliver top fashion fulfilment services for luxury brands. Zendbox can integrate with your online stores and marketplaces to ensure complete stock visibility and full management of your fashion returns process. Undamaged items are automatically scanned back into your inventory and are ready for resale in real-time. Bespoke branded packaging options, next-day couriers and tracked shipping ensure your customers receive the ultimate brand experience.

Beauty Fulfilment.

Our three-point stock scanning system provides beauty retailers with the most accurate and secure stock management in the industry. We scan individual items in and out of our fulfilment centres, allowing us complete accuracy and eliminating any missing item errors or theft. Our efficient picking and packing processes are fully backed by tech so you can have complete visibility of your stock as it moves through the system. Our Zendportal gives you flexibility to amend or change orders right up to dispatch.

Food and Drink Fulfilment.

We provide fulfilment services for FMCG, food and drink retailers. Our 24 hour stock check-in promise, stock accuracy and speedy dispatch times ensure stock moves quickly through the fulfilment process. We integrate with the leading industry EDI technology to ensure your business can continue to grow B2B operations with grocery retailers including Waitrose, Tesco, Ocado and Boots.

Eco-friendly Fulfilment.

We provide services for leading eco-friendly and sustainable brands. Our specialised warehousing, environmentally friendly packaging and long-term plan towards creating a sustainable future ensure a fully sustainable fulfilment process. You can rest assured that your eco-friendly products are stored and delivered to the customer using processes that uphold your brand values. Find out more about our sustainability promise.
don't take our word for it...

Trust the hundreds of top brands who power their eCommerce fulfilment with Zendbox.

Our Success Stories

Frequently asked questions

What is a fulfilment centre?

A fulfilment centre is the physical location from which a third-party logistics provider (3PL) fulfils customer orders on behalf of eCommerce retailers. A fulfilment centre will not only store products, but also act as a hub for a 3PL provider to pick, pack, and ship orders quickly and efficiently to ensure customers receive them in a timely fashion.

What is the difference between a warehouse and a fulfilment centre?

A warehouse and a fulfilment centre are often thought to be similar, but the reality is that they are quite different. Whilst the main role of a warehouse is to simply store inventory, a fulfilment centre acts as a hub for all the logistics processes required to deliver a retailer’s products to their customers as quickly as possible. 
A key difference between these two operations is that a warehouse will typically store products for an extended period, remaining static and inactive until inventory is added or sent out. In contrast, a fulfilment centre is constantly bustling with activity, housing products briefly before they are picked, packed, and shipped to customers. Other services that a fulfilment centre may provide include:

  • Receiving and inventory managing inventory
  • Kitting and assembling items
  • Labelling shipments
  • Processing returns
How much does eCommerce fulfilment cost?

The cost of eCommerce fulfilment can vary drastically across different 3PL providers, many of whom are not as transparent as Zendbox when it comes to their prices. What you might pay for eCommerce fulfilment can also depend on other factors such as:

  • The number of orders you are shipping
  • The number of items contained in each order
  • The physical size of your product
  • The type of product(s) you are shipping 
  • The packaging demands of your product(s)
  • Where you are shipping to
  • How many pallets storage space you need

Another important element that can influence the cost of eCommerce fulfilment is additional fees for:

  • Account set-up
  • Receiving inventory
  • Storing inventory
  • Picking and packing
  • Shipping
  • Kitting and assembling items (if required)
  • Processing customer returns
  • Account management
  • Exit/termination of contract

It’s important to be aware that these are just some of the considerations you should make when comparing prices for eCommerce fulfilment services. If you’re looking for a more exact idea of what your business can expect to pay for a premium 3PL solution, we recommend that you get in touch with our team at Zendbox for a personalised quote.

Why are fulfilment centres so important for eCommerce retailers?

Fulfilment centres enable eCommerce retailers to outsource the process of managing, storing, and delivering products to customers. In turn, eCommerce retailers can cater to their customers’ shopping demands more efficiently than they otherwise might if they were self-fulfilling orders. Some fulfilment centres can make inventory management much easier, giving eCommerce retailers more time to focus on other areas of their business such as marketing and product development.

How can a 3PL provider help to improve the order fulfilment process?

The right 3PL provider can help to improve the order fulfilment process by taking care of various elements, including but not limited to:

  • Warehousing – By safely and securely storing your inventory at fulfilment centres close to your customers, 3PL providers can cut transit times considerably to ensure your customers receive their orders quickly.
  • Inventory management – A 3PL provider can support you in better managing your inventory, facilitating pro-active re-ordering to ensure your bestselling items are always available and the risk of ‘out of stock’ scenarios is avoided.
  • Automation – The right 3PL provider will utilise sophisticated technology to automate the fulfilment process so that once your customer places an order, the warehouse team is assigned to efficiently pick, pack, and ship the order.
  • Courier management – The best 3PL provider will be able to manage the shipping process, ensuring you and your customers benefit from the most cost-effective option for each order. They will also maintain close working relationships with multiple different couriers in order to negotiate lower prices and discounts on shipping that will ultimately benefit you and your customers. 
  • Customer returns – Often overlooked as an important part of the fulfilment process, customer returns can be efficiently processed by a good 3PL provider to ensure the most convenient service for your customers.

A streamlined order fulfilment process can help to minimise costs, reduce the risk of errors, and improve customer satisfaction to enhance the profitability of your business.