fulfilment service

Award-winning
UK fulfilment centre for eCommerce brands

Want to access the UK market? Zendbox is the perfect partner to help you do that and sell to millions of customers across England, Scotland, Wales, and Northern Ireland. We follow a sustainable approach to help eCommerce brands save business costs and maximise their time.

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Reach more customers with
our UK fulfilment centres

Consumers in the UK spend over £1 trillion annually on goods and services, accounting for over 60% of the UK economy. This represents a significant revenue opportunity for fast-growing eCommerce businesses.
Our world-class eCommerce fulfilment centres are designed to support brands who are looking to boost sales, enhance their reputation, and drive repeat purchases.

Maximum security

Our UK fulfilment centres have been outfitted with the latest security technology – including 24-hour CCTV and alarm systems – to provide maximum protection for your products. You can trust us to handle your goods as if they are our own.

Cost-effective storage

At our UK fulfilment centres, the cost of storage is charged by the cubic metre space your stock is taking up in real-time. This means you never pay for space that you’re not using, so you can put any potential savings back into your business.

Organically certified

Send your stock to Zendbox knowing that our UK fulfilment centres are organically certified by the Soil Association, meaning Zendbox complies with the highest organic standards and regulations for ultimate peace-of-mind.

Sustainable

Zendbox is committed to supporting growing eCommerce businesses in reducing their environmental impact, which is why our UK fulfilment centres are powered by renewable energy. We also recycle our warehouse waste wherever possible.

Why partner with Zendbox
for your UK fulfilment?

With over 10 years’ experience in eCommerce, Zendbox understands the unique opportunities and challenges that online businesses face. We can deliver a reliable end-to-end fulfilment service that takes the stress out of picking, packing, and shipping online orders across the UK and beyond.

Backed by cutting-edge tech

We are committed to continuously enhancing our 3PL service through technology. Our UK fulfilment centres are equipped with cutting-edge systems that take care of the fulfilment process for thousands of products with varying storage, packing, and shipping requirements, thus ensuring operational excellence.

24-hour stock check-in

In the fast-paced world of eCommerce, you want to be able to move your products quickly. That’s why we maintain a 24-hour stock check-in process, wherein we aim to book your goods into storage at our fulfilment centre(s) within 24 hours. This enables you to avoid missing out on any potential sales opportunities.

Quality control the Zendbox way

When we receive your products at our fulfilment centre(s), we follow a 3-stage, error-free quality control process to ensure the correct items have been received in the correct quantities, with any damaged goods accounted for. Our approach to receiving goods instils maximum confidence among eCommerce businesses.

Safe and secure storage

For every product you stock, we will allocate the most appropriate storage solution for it within our safe and secure fulfilment centres. You won’t need to worry about shrinkage, as our Zendportal technology provides complete visibility and control over your products.

Accurate demand forecasting

Leverage our Inventory Analysis platform on Zendportal to accurately demand forecast and plan, especially during peak trading periods like Black Friday and Christmas. In-depth information about your products is collated from all your eCommerce platforms to support multi-channel inventory management.

The best shipping services

We integrate with the biggest and most renowned couriers to ship UK orders quickly, rivalling Amazon Prime. Through our longstanding partnerships with Royal Mail, DPD, Evri, and many more, we can secure the best shipping services at the most competitive rate, passing the savings on to you and your customers via our intelligent MagicShip system.

Multiple packaging options

Delight your customers and make the unboxing of your products worthy of the social media hype with custom packaging solutions. We can also pick and pack your online orders using sustainable packaging, which includes recycled and/or recyclable cardboard boxes, gummed paper tape, and paper void fill.

Hassle-free customer returns

You can’t prevent every customer return, but we can help you make returns management easier and more profitable. We follow a rigorous 3-step process to ensure resaleable goods are restocked and made available to sell to your customers without delay.

Expand your earning potential

You can sell to other businesses in the UK and beyond with our premium B2B fulfilment solution, which caters to bulk orders without compromising on quality. We can take care of everything, from packing crates safely and effectively, to leveraging shipping services capable of handling large, wholesale deliveries.

At Zendbox, we offer a premium UK fulfilment service to various industries

We provide a first-class fulfilment service to leading fashion and apparel brands. Zendbox can integrate with your online stores and marketplaces to ensure complete stock visibility and streamlined management of your fashion returns process. Resaleable items are automatically scanned back into your inventory and made available to your customers quickly. With custom packaging options, an automatic order insert service, and next-day delivery, you can ensure your customers receive the ultimate brand experience.

Our three-stage stock scanning system provides beauty and cosmetics retailers with the most accurate and secure stock management solution in the industry. We scan individual items in and out of our fulfilment centres, enabling us to reduce errors within the fulfilment process. Moreover, our efficient pick and pack process is backed by state-of-the-art technology and our intelligent Zendportal platform, which gives you the flexibility and freedom to view, track, and manage yours orders in real-time.

We are the industry experts in sports nutrition fulfilment. We work with the world’s leading sports nutrition and health supplement brands to deliver a service that is efficient, secure, and supported by the latest technology. Our flexible pick and pack facilities ensure items are dispatched with minimum packaging waste and our 7.30pm order cut-off time ensures 99.999% of packages are dispatched the same day for the very best online shopping experience.

We have optimised our fulfilment service to ensure we get books to your UK customers on time and in pristine condition. Books are picked with 99.999% accuracy, packed securely to avoid damages during transit, and shipped on an ultra-fast delivery service for a 5-star unboxing experience. Zendbox even offers a premium fulfilment solution for book subscription business models, with custom kitting and assembly options to suit every budget.

When 49% of all toy sales in the UK are made online, you can’t afford to neglect your order fulfilment operations. We integrate with multiple online eCommerce platforms like Shopify, Amazon, BigCommerce, and more to take responsibility for the toys and games fulfilment process of many leading brands. Our late order cut-off times ensure as many orders as possible are fulfilled the next working day to keep customers smiling so they return to your online store for more.

No matter the number of SKUs in your inventory, we can tailor our stationery and gift fulfilment service according to your unique business needs. Our service is capable of handling thousands of small stationery and gifts, from diaries, notebooks, and pens, to cards, gift wrap, and novelty goods. We can pick and pack your orders with 99.999% accuracy, before shipping them on the most competitive service for you and your customers.

When it comes to selling luxury goods, we understand the importance of delivering a premium shopping experience from beginning to end. We can pack your online orders with custom packaging to elevate the unboxing experience for your luxury goods, with automatic order inserts adding another element for your customers to get excited about. Customers that wish to return any items they receive can do so easily using our hassle-free returns management service.

We provide a premium fulfilment service to world-renowned FMCG brands, many of whom specialise in non-perishable food and drink products. With our 24-hour stock check-in promise, 99.999% order accuracy rate, and rapid dispatch times, we keep FMCGs moving quickly through the fulfilment process. We also integrate with industry-leading EDI technology to ensure your online business can continue to grow its B2B operations with grocery retailers like Waitrose, Tesco, Ocado, and Boots.

Want to deliver mind-blowing unboxing experiences with every subscription box? Zendbox can help by kitting and assembling your subscription boxes with the same care and attention that you took to curate them. What’s more, we can pick and pack orders with custom subscription box packaging, showcasing your products in the best way to retain customers, promote 5-star online reviews, and drive repeat business.

Zendbox is a specialist in UK fulfilment services

Our premium UK fulfilment solution is backed by extensive experience in eCommerce. Explore our Success Stories with leading brands that we support in delivering the best unboxing experience to their customers.

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Frequently asked questions

What is a fulfilment centre?

A fulfilment centre is the physical location from which a third-party logistics provider (3PL) fulfils customer orders on behalf of eCommerce retailers. A fulfilment centre will not only store products, but also act as a hub for a 3PL provider to pick, pack, and ship orders quickly and efficiently to ensure customers receive them in a timely fashion.

What is the difference between a warehouse and a fulfilment centre?

A warehouse and a fulfilment centre are often thought to be similar, but the reality is that they are quite different. Whilst the main role of a warehouse is to simply store inventory, a fulfilment centre acts as a hub for all the logistics processes required to deliver a retailer’s products to their customers as quickly as possible. 
A key difference between these two operations is that a warehouse will typically store products for an extended period, remaining static and inactive until inventory is added or sent out. In contrast, a fulfilment centre is constantly bustling with activity, housing products briefly before they are picked, packed, and shipped to customers. Other services that a fulfilment centre may provide include:

  • Receiving and inventory managing inventory
  • Kitting and assembling items
  • Labelling shipments
  • Processing returns
How much does eCommerce fulfilment cost?

The cost of eCommerce fulfilment can vary drastically across different 3PL providers, many of whom are not as transparent as Zendbox when it comes to their prices. What you might pay for eCommerce fulfilment can also depend on other factors such as:

  • The number of orders you are shipping
  • The number of items contained in each order
  • The physical size of your product
  • The type of product(s) you are shipping 
  • The packaging demands of your product(s)
  • Where you are shipping to
  • How many pallets storage space you need

Another important element that can influence the cost of eCommerce fulfilment is additional fees for:

  • Account set-up
  • Receiving inventory
  • Storing inventory
  • Picking and packing
  • Shipping
  • Kitting and assembling items (if required)
  • Processing customer returns
  • Account management
  • Exit/termination of contract

It’s important to be aware that these are just some of the considerations you should make when comparing prices for eCommerce fulfilment services. If you’re looking for a more exact idea of what your business can expect to pay for a premium 3PL solution, we recommend that you get in touch with our team at Zendbox for a personalised quote.

Why are fulfilment centres so important for eCommerce retailers?

Fulfilment centres enable eCommerce retailers to outsource the process of managing, storing, and delivering products to customers. In turn, eCommerce retailers can cater to their customers’ shopping demands more efficiently than they otherwise might if they were self-fulfilling orders. Some fulfilment centres can make inventory management much easier, giving eCommerce retailers more time to focus on other areas of their business such as marketing and product development.

How can a 3PL provider help to improve the order fulfilment process?

The right 3PL provider can help to improve the order fulfilment process by taking care of various elements, including but not limited to:

  • Warehousing – By safely and securely storing your inventory at fulfilment centres close to your customers, 3PL providers can cut transit times considerably to ensure your customers receive their orders quickly.
  • Inventory management – A 3PL provider can support you in better managing your inventory, facilitating pro-active re-ordering to ensure your bestselling items are always available and the risk of ‘out of stock’ scenarios is avoided.
  • Automation – The right 3PL provider will utilise sophisticated technology to automate the fulfilment process so that once your customer places an order, the warehouse team is assigned to efficiently pick, pack, and ship the order.
  • Courier management – The best 3PL provider will be able to manage the shipping process, ensuring you and your customers benefit from the most cost-effective option for each order. They will also maintain close working relationships with multiple different couriers in order to negotiate lower prices and discounts on shipping that will ultimately benefit you and your customers. 
  • Customer returns – Often overlooked as an important part of the fulfilment process, customer returns can be efficiently processed by a good 3PL provider to ensure the most convenient service for your customers.

A streamlined order fulfilment process can help to minimise costs, reduce the risk of errors, and improve customer satisfaction to enhance the profitability of your business.