fulfilment service

Unforgettable unboxings with custom packaging

By providing a range of custom packaging solutions, Zendbox helps eCommerce brands deliver unforgettable unboxing experiences that are worthy of the hype.

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First impressions count in eCommerce

When 72% of consumers agree that packaging can influence their decision to purchase a product, online retailers can’t afford to rely on sub-standard packaging to fulfil orders. Here’s where Zendbox can help, providing a premium 3PL fulfilment service with bespoke packaging solutions that are tailored to your unique business needs and preferences.

Why use custom packaging with Zendbox?

In an increasingly saturated eCommerce market, custom packaging could be the key to ensuring your online business stands out from the competition. Customer experience is at the heart of everything we do at Zendbox, and we are committed to helping eCommerce brands wow their customers with bespoke packaging.

Packages that bear your brand

We can pack your orders using branded packaging and documentation, including shipping labels. Set your business apart, impress your customers, showcase your products, and strengthen your brand image. The latter is vital when 70% of consumers form their impression of a brand based on packaging alone.

Sustainable packaging

By outsourcing your eCommerce fulfilment operations to Zendbox, you can take advantage of sustainable packaging solutions. These include recycled and/or recyclable cardboard boxes, paper void fill, gummed paper tape, and honeycomb paper for wrapping fragile items.

A range of packaging inserts

Elevate the unboxing experience with a range of packaging inserts from Zendbox. From small gifts, discount vouchers, and product samples, to thank-you notes, brochures and other marketing material, we can pack products with the inserts you desire to take unboxings to the next level.

Expert pick and pack solution

We will pick and pack your online orders with 99.999% accuracy, meaning your customers receive exactly what they ordered on time and in perfect condition. We work closely with eCommerce businesses to ensure their products are packed exactly as desired for the ultimate brand experience.

Tailored kitting and assembly

Want to bundle multiple products together in a single package? No problem! We offer a premium kitting and assembly service that is tailored to your unique specifications. Our service is ideal if you specialise in subscription box products – we even seek your approval before the first box is shipped!

Ultra-fast shipping

With same-day dispatch and next-day delivery, we can get your orders shipped on an ultra-fast and cost-efficient service that rivals Amazon Prime. This means customers get their hands on your products quickly to promote repeat business, more 5-star online reviews, and continued business growth.

Outsource your fulfilment to Zendbox

By trusting Zendbox to take care of the fulfilment process for your online orders, you can take advantage of our extensive packaging options. Rest assured that we will treat your products as if they are our own, packing them with utmost care and attention so that your customers receive their order in pristine condition.

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Frequently asked questions

What is custom packaging?

As the name suggests, custom packaging is packaging that has been specifically designed to contain and present your products. It goes a step further than packaging products in a standard, ready-made box or parcel that the product might fit into. Custom packaging is often branded to reflect the distinct messaging and style of a business or product. The physical appearance of custom packaging is typically what sets it apart from pre-manufactured packaging.

How can I customise my packaging?

There are many ways in which you can customise your packaging – the only limit is your imagination! If you outsource your fulfilment operations to Zendbox, we can advise on how to create custom packaging that’s fit for your brand and products. This custom packaging can include your brand logo, colours, styling, imagery, messaging, and much more. The packaging can also be customised in a range of different colours, patterns, and designs. It can even be produced from material embedded with seeds, encouraging customers to grow plants from it rather than tossing the packaging in the bin.

What packaging can I use for my online orders?

Zendbox can pack your online orders with branded and sustainable packaging options. We can work with you to create custom packaging and documentation – including shipping labels and marketing inserts – to deliver a memorable unboxing experience with every order. Contact us to find out more.

Why use custom packaging?

For eCommerce businesses, there are many benefits of using custom packaging. Firstly, it provides maximum protection for your products, especially during shipping, and enables you to present your products in the best possible way to impress customers. If done right, it can also promote social media shares and, thus, attract prospective customers to your online store.

Furthermore, custom yet sustainable packaging can enhance your brand image, identity and authority, whilst helping your eCommerce business reduce its environmental impact. Custom packaging solutions are ultimately designed to fit your products perfectly, meaning it can also help you save on shipping costs by eliminating unnecessary weight from any excess.

How much does custom packaging cost?

The cost of custom packaging can vary depending on the size, shape, weight, dimension, shipping demands, and overall design of the packaging. If you choose to outsource your order fulfilment to a 3PL (third-party logistics) provider, the provider will also have their own costs associated with using custom packaging to fulfil orders. At Zendbox, we will create a tailored fulfilment pricing proposal for your business, so you know exactly what your costs will be, including those pertaining to any custom packaging that you wish to use.

Do you use sustainable packaging?

At Zendbox, we pride ourselves on using sustainable packaging to pick, pack, and ship orders. We typically use recycled and/or recyclable packaging such as:

  • Cardboard boxes and parcels
  • Paper void fill, including tissue paper
  • Honeycomb paper for wrapping fragile items
  • Gummed paper tape