Terms of Use
The terms that apply when you use zendbox.io. Please read them before using the site.
The terms that apply when you use zendbox.io. Please read them before using the site.
1.1 www.zendbox.io (the site) is run by Zendbox Ltd, a company registered in England and Wales under company number 12049594, with its registered office at Unit U, Paddock Wood Distribution Centre, Transfesa Road, Paddock Wood, Tonbridge, Kent, TN12 6UU, United Kingdom (Zendbox, we, us, our).
1.2 Zendbox is part of Zendgroup. The site also has pages about other Zendgroup businesses and products, including Zendlabs (manufacturing), Zendpack (packing) and AI CORE (our client platform).
1.3 To contact us, email accounts@zendbox.io or write to us at our registered office.
2.1 By using the site you accept these terms. If you do not agree, please do not use the site.
2.2 These terms refer to our Privacy Policy and Cookie Policy, which also apply to your use of the site.
2.3 We may change these terms from time to time. The version on the site when you use it applies, so please check this page each time you visit. These terms were last updated on 12 November 2026.
2.4 We may update, suspend or withdraw the site, or any part of it, at any time. The site is free to use and we do not guarantee it will always be available or uninterrupted.
2.5 The site is aimed at businesses based in the UK and elsewhere. We do not claim that its content is suitable or available outside the UK.
2.6 You are responsible for making sure that anyone who reaches the site through your internet connection knows about these terms and follows them.
3.1 We, or our licensors, own all intellectual property rights in the site and its content. That includes text, images, video, logos, the Zendbox, Zendgroup, Zendlabs, Zendpack and AI CORE names and marks, page designs and downloadable guides.
3.2 You may view the site, print or download extracts for your own business use, and share links to our pages. You must not:
3.3 Content on the site is general information about our services. It is not advice and you should not rely on it. Figures such as accuracy rates, cut-off times and pricing examples describe typical performance and may change. Only a signed services agreement or written quote is binding.
3.4 We try to keep the site accurate and up to date, but we give no promise that it is complete, accurate or current.
4.1 The site lets you request a quote, book a call, download guides such as our Switching Guide, and sign up for AI CORE updates or beta access.
4.2 A quote request, estimate or pricing shown on the site is not an offer. No contract is formed until we both sign a services agreement or you accept a written quote that we have issued.
4.3 When you send us information through a form, you confirm that it is accurate and that you are authorised to share it for your business. We use it as set out in our Privacy Policy.
4.4 Signing up for AI CORE updates or beta access does not guarantee a place in the beta. Use of AI CORE itself is governed by separate terms we will give you before you use it.
4.5 Downloadable guides are for your own business use, under section 3.2.
5.1 You must not use the site:
5.2 Breaching 5.1 may be a criminal offence under the Computer Misuse Act 1990. We may report it to the relevant authorities and share your identity with them. Your right to use the site ends immediately.
5.3 We do not guarantee the site is secure or free from bugs or viruses. You should use your own virus protection.
5.4 You may link to our home page or any page in a way that is fair and legal and does not damage our reputation. You must not suggest any association, approval or endorsement on our part where none exists. We may withdraw linking permission at any time.
5.5 Links to other sites, including those of other Zendgroup businesses, partners, couriers, marketplaces and integrations, are for information only. We have no control over third-party sites and are not responsible for their content.
5.6 The site may show reviews, ratings or social media content from third parties, such as Trustpilot or Google. These are the views of the people who wrote them, not ours.
6.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law.
6.2 If you are a business user, we exclude all implied conditions, warranties and representations that may apply to the site or its content. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising from:
In particular, we will not be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss.
6.3 If you are a consumer, we only provide the site for domestic and private use. You agree not to use it for commercial purposes. We are not liable for any loss of profit, business, business interruption or business opportunity.
6.4 We are not liable for loss or damage caused by a virus, denial-of-service attack or other harmful material that may infect your device, programs or data because you used the site, downloaded content from it, or visited a site linked from it.
6.5 Our liability for fulfilment, manufacturing or packing services is set out only in the services agreement you sign with us, not in these terms.
7.1 We process personal data you give us through the site in line with our Privacy Policy. We use cookies and similar technologies as described in our Cookie Policy, and you can change your choices at any time through the cookie banner.
7.2 If a court finds part of these terms invalid, the rest still applies. If we do not enforce a right straight away, we can still enforce it later.
7.3 These terms, their subject matter and how they are formed are governed by the law of England and Wales. If you are a business, the courts of England and Wales have exclusive jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
7.4 Questions or concerns about the site or these terms: email accounts@zendbox.io or write to Zendbox Ltd, Unit U, Paddock Wood Distribution Centre, Transfesa Road, Paddock Wood, Tonbridge, Kent, TN12 6UU, United Kingdom.
.svg){kind=icon}
.png)
