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Increase Sales using TikTok Integration with Shopify and Zendbox

November 30, 2021
|
5
min read

Summary

TikTok passed 1 billion active users within five years, and Shopify's TikTok integration lets merchants tag products in videos and send viewers straight to checkout. Connect Shopify to a 3PL like Zendbox and those orders are picked, packed and shipped automatically, however well your promotions perform.

[Founder / CEO] - TikTok passed 1 billion active users in five years; ignoring it could mean missing a large, fast-growing sales channel. - Niche brands can do well on TikTok, so you don't need celebrity reach to make the channel worth testing. - Plan fulfilment before a video takes off, so sudden demand becomes growth rather than a backlog. [Operations] - Connect Shopify to your 3PL so TikTok orders flow straight into fulfilment without manual entry. - Add extra stock to the fulfilment centre before a promotion, then keep shelves topped up for average demand. - Once sales outgrow manual processing, automated Shopify fulfilment lets orders ship without anyone lifting a finger. [Marketing / eCommerce] - Shopify's TikTok tab syncs your products into a mini storefront, so viewers can buy without leaving the app. - Tag products in creative, entertaining videos; tagged items send users straight to the checkout page. - Track TikTok ad data and analytics alongside Shopify sales to see which videos actually convert. [Finance] - Price TikTok ads against the orders they drive, using the platform's analytics and your Shopify data. - Outsourcing storage and shipping avoids investing in your own space and staff as TikTok sales grow. - Budget for extra stock ahead of promotions, so a viral video doesn't leave you with sold-out lines. [Customer service] - Viral sales bring a wave of new customers; fast, accurate fulfilment keeps delivery queries down. - Order and stock status in one portal means your team can answer TikTok buyers without switching platforms. - Set delivery expectations on your storefront so TikTok shoppers know when their order will arrive.
[FMCG] Short demo videos suit everyday products; tag them in TikTok posts and keep stock levels ready for repeat buys. [Health & wellness] Use TikTok to show routines and how products fit into them, then link tagged items straight to your Shopify checkout. [Beauty & cosmetics] Tutorials and before-and-after videos suit the format; tag each product used so viewers can buy instantly. [Sustainable] Show how products are made or packed in short videos, and make sure your fulfilment matches the values you post about. [Subscription box] Unboxing videos suit TikTok's upright format; link the subscription directly from your Shopify store. [Books] Niche communities work well on TikTok; tag titles in short reviews and recommendations to drive direct sales. [Pet supplies] Pet videos travel far on TikTok; tag the products in them and stock up before posting. [Luxury goods] Keep videos creative rather than pushy, and make sure fulfilment delivers the premium experience your content promises. [Toys & games] Play and reaction videos suit the format; stock up ahead of seasonal promotions so viral demand can ship.
Increase Sales using TikTok Integration with Shopify and Zendbox

The astronomically quick growth of TikTok has taken much of the online marketing and eCommerce world by surprise.

That’s not completely without blame, of course. Social media is a fickle beast, and platforms have come and gone, taking vast investment with them. 

But the figures speak for themselves. TikTok has recently passed 1 billion active users, which is remarkable given that it was released just 5 years ago in 2016. 

Facebook took eight years to reach the same milestone, and Twitter – despite its huge global influence – still only has about 330 million users 15 years after launch, which means it’s likely it will never get to a billion.

What is TikTok?

For the uninitiated, it’s worth covering the basics of TikTok. Essentially, it’s a video sharing platform, where videos are always in portrait mode, and are between 15 seconds and 3 minutes in duration. That has made it the perfect medium for the smartphone generation – you can view videos with your phone in its normal upright position, and you know you’re never going to eat up all your mobile data because videos are generally short, and at average resolution (by 2021 standards).

In their streams, users will sometimes encounter paid ads. And that’s where we come in.

Get your Shopify store on TikTok

There’s one eCommerce platform that certainly hasn’t missed the opportunity to monopolise on TikTok’s incredible reach, and that’s Shopify. In collaboration with TikTok, Shopify has worked on a tool for TikTok For Business account-holders to get their ads onto the streams of users in the simplest, most integrated way possible. 

They’ll get a special tab in their TikTok accounts that lets them link directly to their storefronts, so that products are automatically synced, giving them a mini-storefront to be displayed on users’ phones.

The upshot is that merchants who make creative, innovative and entertaining videos can dramatically increase their sales opportunities by tagging products that they are promoting (whether they display them or not), so users can be directed straight to the checkout page. 

The medium looks natural and doesn’t interfere with users’ streams like some advertising methods can – it’s a direct channel for people who already have followers, or are building a following, to sell their wares.

Influencers are already using the system, and by all accounts are loving the effects. But you don’t have to be Kylie Jenner to sell your products on the platform – niche markets work particularly well when there’s such an enormous number of potential viewers.

So if you’ve already got a TikTok profile and you’re selling items online via Shopify, you’ve now got a match made in heaven – a simple, intuitive and unobtrusive way to easily allow customers to buy. And if people already love your work, they might even start making token purchases as a kind of tip to keep you going. It’s a real win-win for online retailers.

Easy fulfilment with Zendbox

So, how does the process work for the average TikTok user looking to make a purchase from the platform? 

  • Great TikTok videos: check. Users interact with engaging content, and see your targeted advertisements as part of the TikTok algorithm. 

  • Direct link to your Shopify storefront: check. The user can immediately click to buy from what is a direct integration to your Shopify store.

  • Now there’s the final piece of the jigsaw – getting the products you’ve promoted and sold into the hands of your loyal customers. And that’s where Zendbox comes in. When you use Zendbox as your third party logistics (3PL) partner, you can plug it into Shopify for seamless fulfilment. We do all the heavy lifting, leveraging cutting-edge technology to pick, pack and ship orders with utmost speed, accuracy and efficiency.

The beauty of this process is that you can create the TikTok ads, view analytics and ad data, sell your items on Shopify and Zendbox will take care of your orders within ZendPortal. No more hopping around multiple platforms. This is seamless integration for modern eCommerce retailers. 

What is 3PL?

To put it simply, third-party logistics is where you hand all your shipping and storage responsibilities to a separate company, rather than storing your stock yourself and individually shipping sold items (or, more likely, handing them to a professional courier to ship). 

At Zendbox, our warehousing, packaging, labelling and shipping is all set up to service eCommerce businesses to dramatically shorten the time between a customer clicking the Buy button and the courier ringing the doorbell. As a vendor, all you need to do is ensure there is a stock of products in our fulfilment centres. If you’re doing a promotion, you can add more stock, or you can just keep your shelves full for average demand.

Once you make a sale, you can either manually set the fulfilment in motion by logging into Zendbox and making the order, or you can integrate an automated fulfilment system into your eCommerce platform – in this case, Shopify – to deal with the transaction without you having to lift a finger. The product is retrieved from storage, packaged, labelled and shipped straight away.

Integrating Shopify with Zendbox

Zendbox has a suite of tools to easily integrate your Shopify store with Zendbox fulfilment service, so you don’t need to know anything about coding, payment security or shipping to get started. Since the typical Shopify merchant tends to use the platform for this very reason, it’s a logical next step to add in fulfilment. Once your TikTok sales start exceeding your capacity to manually process them, it’s great to know that you’ll be able to deal with shipping however successful your promotions are. 

And with one billion users on TikTok, that time could come sooner than you think. 

Find out more about Zendbox here, and learn about the process of getting your stock into your customers’ hands.

“

How TikTok sales reach customers

From video to doorstep in four connected stages.

STEP 1
Post engaging TikTok videos

Users see your content and targeted ads through the TikTok algorithm as part of their normal stream.

STEP 2
Link your Shopify storefront

Shopify's TikTok tab syncs your products, so tagged items send viewers straight to checkout.

STEP 3
Send orders to your 3PL

Integrate Shopify with Zendbox so each order flows into ZendPortal automatically, without manual processing.

STEP 4
Pick, pack and ship

The product is retrieved from storage, packed, labelled and shipped straight away.

Selling on TikTok through Shopify?

Connect your Shopify store and we'll pick, pack and ship every order.

Get a quote
Gilson Pereira
Head of Customer Experience at Zendbox

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