Head of Customer Experience at Zendbox
Gilson is incredibly passionate about delivering unbeatable customer experiences (CX). This passion sees him lead the strategy, planning and execution of CX goals at Zendbox, liaising with department heads to ensure every team across the business works cohesively to provide a positive and seamless experience to eCommerce brands across all touchpoints.
Highly adept at discovering business hacks and providing solutions to impossible problems, Gilson has an extensive background in product development for FMCG brands, creating innovative solutions that are still used by millions worldwide today. It has also driven his success within the SaaS market, covering product development, positioning, market research, and sales strategies.
Gilson leverages his expertise in eCommerce development to help retailers grow and excel within an increasingly challenging online landscape. His energy, positivity, and ingenuity continue to prove an invaluable asset to Zendbox and its growing customer base.
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