The ecommerce fulfilment solution I wish I'd had.

James Khoury
Online retailer and Zendbox CEO
Running an online business is hard.
I started my first online business in 2010. Since then, I’ve made just about every mistake an online seller could possibly make.
Overselling, underselling, poor warehouse management, weak logistics, complex returns. You name it, I’ve failed at it. I learned it all the hard way.
However, by far the biggest headache for me was fulfilment.

Getting the right item to the right customer in the most profitable way possible. This really is tough to get right.
I struggled for years and always felt out of control. I remember many sleepless nights of picking and packing in the warehouse to get hundreds of orders out the door.
A lack of technology meant I was just guessing most of the time. I had no real control over my fulfilment operations.

Since starting out, I’ve learned that great fulfilment is about speed, accuracy and accountability. And it's technology that makes all this possible. Not humans.
When I realised that the current solutions were just partial remedies, I decided to build Zendbox.
And now, many years later, Zendbox is powering ecommerce fulfilment for some of the world’s biggest FMCG brands. They’re using data and artificial intelligence to make more profitable decisions, and in the process, building life-long customers.

Fulfilment Intelligence is changing the way brands fulfil their orders.
Zendbox is the fulfilment solution I wish I'd had when I was first starting out in ecommerce.

See what our customers
have to say about us.

Zendbox’s service is phenomenal. They successfully dispatched 3,000 units in a 24-hour turnaround time. The team’s service is on par with Amazon’s delivery speeds.

CEO, Boot Buddy

80%
Reduction in tickets
7:30pm
Cut off time

Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of ecommerce experts on hand.

CEO, Julie Chen

+50%
Faster deliveries
Bespoke
Sustainable packaging
Read the case study

We were looking for a solution we could trust. Zendbox provides the stock visibility and security we need.

Managing Director, The Hut Group

Zendbox ticks all the boxes for us. Every order is delivered on time, every time. Which means, more happy and loyal customers for Ghost.

CEO, Ghost

10,000+
Monthly orders
35%
Annual logistics savings

Our previous 3PL was losing our stock, causing delay to our orders and affecting our margins. Zendbox has completely eliminated these errors for us.

CEO, Skinspace

0%
Shrinkage
99.99%
Accurate orders

Zendbox set their standards very high. They pitch themselves with the best in Europe, and Zendbox's metrics support that. That level of excellence is where we want to be aligned with.

CEO, Mr Tubs

Lightning speed
Accurate fulfilment
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FMCG
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