The eCommerce experts helping businesses grow and excel.

We leverage our extensive experience of eCommerce to support leading brands in truly capitalising on the opportunity to sell online

Who we are

Zendbox has built an unrivalled reputation as one of the world’s most trusted eCommerce 3PL fulfilment providers. Our mission is to bring the best experience to our customers through innovative hardware, software, and services. With our support, eCommerce brands can free up time to focus on what matters most: growing and scaling their business.

We leverage automated Zendportal technology, the expertise of our diverse team, continued collaboration with leading couriers, and integrations with multiple sales platforms, ensuring our premium fulfilment service is best-in-class.

Meet the team

What we do

With our premium 3PL solution, we take care of the whole fulfilment process for your eCommerce business – from the pick, pack, and dispatch of orders, to inventory management, customer returns, and everything in between. We tailor our service according to the unique needs of your business, so you can scale up with complete peace-of-mind that your order fulfilment is in safe hands. 

Our commitment to excellence means that we go above and beyond, providing evidence-based insights and useful guidance to help our partners grow. Hundreds of eCommerce brands are already reaping the rewards of the comprehensive support we offer to their business beyond fulfilment.

+39%
Order volumes

"Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of eCommerce experts on hand"

Julie Chen
CEO
Our history
CEO, Zendbox

The ecommerce fulfilment solution I wish I'd had.

Running an online business is hard. I started my first online business in 2010. Since then, I’ve made just about every mistake an online seller could possibly make.

Overselling, underselling, poor warehouse management, weak logistics, complex returns. You name it, I’ve failed at it. I learned it all the hard way.

However, by far the biggest headache for me was fulfilment.
Getting the right item to the right customer in the most profitable way possible. This really is tough to get right.

I struggled for years and always felt out of control. I remember many sleepless nights of picking and packing in the warehouse to get hundreds of orders out the door.

A lack of technology meant I was just guessing most of the time. I had no real control over my fulfilment operations.
Since starting out, I’ve learned that great fulfilment is about speed, accuracy and accountability. And it's technology that makes all this possible. Not humans.

When I realised that the current solutions were just partial remedies, I decided to build Zendbox.

And now, many years later, Zendbox is powering ecommerce fulfilment for some of the world’s biggest FMCG brands. They’re using data and artificial intelligence to make more profitable decisions, and in the process, building life-long customers.
Fulfilment Intelligence is changing the way brands fulfil their orders.
Zendbox is the fulfilment solution I wish I'd had when I was first starting out in ecommerce.
don't take our word for it...

Trust the hundreds of top brands who power their eCommerce fulfilment with Zendbox.

Our Success Stories

Frequently asked questions

What is Zendbox?

Zendbox is an industry-leading 3PL offering a premium eCommerce fulfilment solution. The service from Zendbox is tailored according to the unique needs of each business, so that they can scale up rapidly, keep their customers happy, and strengthen their brand.

Who created Zendbox?

Zendbox was created by Founder and Chief Executive Officer (CEO), James Khoury, who believed that fulfilment was in need of a radical transformation, after experiencing decades of challenges with the industry as an eCommerce business owner. Zendbox is now the fulfilment powerhouse behind some of the world’s biggest and most renowned eCommerce brands.

Who does Zendbox partner with?

Zendbox specialises in fulfilment services for eCommerce brands, offering extensive support beyond the fulfilment journey that enables Zendbox to become an integral part of its partners’ businesses.

What does Zendbox do?

As one of the world’s most trusted fulfilment specialists, Zendbox takes care of the whole fulfilment process for eCommerce businesses – from the pick, pack and dispatch of orders, to inventory management, customer returns, and everything in between. Zendbox ensures its fulfilment service is best-in-class by leveraging automated technology with Zendportal, the expertise of a diverse team, continued collaboration with world-class couriers, and integration with multiple web platforms.

What is Zendbox’s specialty?

Zendbox has and continues to partner with hundreds of eCommerce brands from various industries, including FMCG, sports nutrition, fashion, beauty, B2B, and many more. Businesses choose to partner with Zendbox for its exceptional service and eco-friendly credentials. Find out more about the Zendbox team’s sustainability goals.

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Simple pricing based on volume of orders. No hidden fees.
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