The market for personal luxury goods is one of the largest growing segments of the luxury industry, second only to luxury cars and even trumping the luxury hospitality sector. Customers expect nothing less than the best service when buying luxury goods. Partnering with a premium 3PL provider means you can deliver on this demand, freeing up your time to focus on producing outstanding products.
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Designer clothes, shoes, and handbags
Accessories like high-end watches and jewellery
Luxury beauty & cosmetics
Luxury fragrances
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Luxury subscription boxes
Small luxury homewares
Expectations are high within the luxury goods market. At Zendbox, we understand the importance and value of delivering a luxury shopping experience from beginning to end. That’s why we offer a 3PL solution that’s second-to-none, making Zendbox the fulfilment partner of choice for leading luxury brands.
Outfitted with advanced security systems, our spacious fulfilment centres are well-organised and maintained to ensure the safe and secure storage of high-value items. This instils maximum confidence among luxury brands, who trust Zendbox to handle their premium products as if they are their own.
Automated technology streamlines our overall fulfilment process, whilst the humans at Zendbox pick and pack orders for luxury goods with expert care to eliminate the risk of damage during transit. We will collaborate with you to pack your luxury products exactly as you desire, so your customers are always delighted when they unbox their purchase.
We offer a range of high-quality and sustainable packaging options to ensure your products arrive at your customers’ doorstep in perfect condition. Elevate the shopping experience for luxury goods and create unboxing experiences that are worthy of the social media hype with custom branded packaging and inserts.
Luxury products are shipped from Zendbox using only the most trusted courier services, including tracked and signed-for options. Orders placed before our industry-leading 9pm cut-off time are shipped the same day for next-working day delivery, so your busy customers don’t have to wait long for their luxury goods.
Our customer returns process for luxury products is fuss-free and ensures resaleable goods are booked back into stock in mint condition and without delay, so you maximise every sales opportunity. Need us to steam clean returns for luxury clothing? No problem! We go the extra mile for each product, tailoring our returns processes according to your specific requirements.
No matter whether you sell on Shopify, Amazon, eBay, Etsy, Magento, BigCommerce or other channels, we can integrate with your existing back-end processes quickly and seamlessly with zero disruption or downtime. Equally, we can build a bespoke integration that works for your luxury business.
Through our intelligent Zendportal software, you can track and manage your luxury products in real-time as they move through the fulfilment process – from the pick stage, right through to delivery and customer returns. Tap into the data collated by our Inventory Analysis tool to ensure your bestsellers never go out of stock.
With our UK and EU fulfilment centres, we can help you sell your luxury goods to customers worldwide, including those in Europe and the US. Our intuitive MagicShip technology – backed by longstanding partnerships with leading couriers – enables us to ship luxury orders on the best services, at the most competitive price.
As well as B2C orders for luxury gifts and goods, we fulfil bulk orders for luxury products through our first-class B2B fulfilment solution. This enables leading luxury brands to sell to wedding planners, exclusive event hosts, boutique hotels, and many more, expanding their earning potential beyond D2C online luxury sales.
Our premium 3PL fulfilment solution is backed by extensive experience in eCommerce. Explore our Success Stories with leading brands that we support in delivering the best unboxing experience to their customers.
+39%
Order volumes
“Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of eCommerce experts on hand 🐼”
+99.8%
Orders out on time
“We've seen a huge surge in growth this year and whatever we throw at Zendbox, they work to support us. Order accuracy, shipping and communication has been spot on.”
+120
Hours saved per month
“Zendbox has massively helped our business because it has solved our problem and freed up our time. The quality of the service is second to none, delivering orders efficiently."
Seamless
EU Shipping
“Shipping to the EU is as simple as shipping to the UK with Zendbox. Deliveries are timely and reliable for the distances involved.”
100%
Accurate deliveries
“Our previous 3PL was losing our stock, causing delays with our orders and affecting our margins. Zendbox has completely eliminated these errors for us 😎”
35%
Annual logistics savings
“Zendbox ticks all the boxes for us. Every order is delivered on time, every time, which means, more happy and loyal customers for Ghost 👻”
+17%
Basket size
“To have clear and long-term visibility of our stock’s status with Inventory Analysis is enormously powerful 😍”
+73%
Order volumes
“Zendbox has been central to our growth and expansion. For a growing FMCG brand, Zendbox’s Inventory Analysis tool is an absolute must 🤩”
-33%
Cost reductions
“We maximised our inventory performance to reduce stock holding costs and overall billing with the help of Zendbox.”
5x
Faster deliveries
“Even during the uncertain times we are currently in, the service from Zendbox has been professional, quick and flexible to meet our ever-changing needs 👍”
Switched 3PLs
Success story
“Getting a fulfilment partner can make or break you and after a dreadful time with our previous provider, H**oo, losing half our stock, we wish we had gone with Zendbox in the first place."
Dragons' Den
Success story
“Completely satisfied with the helpful training and ongoing support that has been provided by the Zendbox team 🥰"
Luxury goods fulfilment is when the processes involved with delivering luxury products to customers is outsourced to an external company known as a 3PL (third-party logistics) provider. These processes typically involve picking, packing, and shipping small packages of luxury items, but there are other elements to luxury goods fulfilment, including warehousing, inventory management and customer returns.
The minimum number of orders you make each day and the type of service you require will typically dictate which 3PL provider will be the right fit for your luxury goods fulfilment needs. At Zendbox, we primarily work with fast-growing eCommerce brands that are fulfilling a minimum of 15 to 20 orders per day, equating to approximately 600 orders per month. Get in touch to explore whether Zendbox is the right solution for your business at this stage.
Many 3PL companies offer fulfilment for luxury goods, but not all are created equal. Zendbox is the first-choice fulfilment partner for luxury brands due to the company’s outstanding reputation for delivering a trusted service.
By outsourcing your luxury goods fulfilment to Zendbox, you can be confident that your goods will be stored safely at one of our clean and secure fulfilment centres. Moreover, we take great care to pick and pack items in a way that displays the products in the best light, whilst ensuring they are delivered without any damages for maximum customer satisfaction.
With tracked and signed-for shipping options available through Zendbox, you and your customers can keep tabs on orders as they move through the courier system. Our customers returns process is also tailored according to your unique requirements, so that resaleable luxury goods are booked back into stock in mint condition and without delay to maximise every sales opportunity.
We package your luxury goods according to your unique specifications. We will collaborate with you to ensure each item is packed exactly as desired, with products presented inside the package in a way that showcases your brand in the best light. Luxury brands can take advantage of our custom branded packaging solutions to elevate the unboxing experience even further. Luxury items are also packed safely and securely to prevent damage during transit, so that your customers receive their products in the pristine condition they expect for a premium shopping experience.
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