Zendbox among winners for [.blue]Best eCommerce Support Business 2022[.blue]
October 20, 2022
Zendbox was among the top 3 businesses that have been awarded Best eCommerce Support Business with less than 200 employees at the industry-recognised eCommerce Awards 2022.
Taking place during the annual eCommerce Expo, the eCommerce Awards were launched in 2007 to recognise and celebrate the most innovative and market-leading initiatives and products within the online space.
Open to organisations of all sizes and locations, Zendbox was up against fierce competition, with event organisers expressing that the quantity and quality of entries had been incredibly high this year. Entrants for the Best eCommerce Support Business Award – which was split into two categories based on company size – were tasked with demonstrating how they support eCommerce businesses with their fulfilment and logistics services.
The Zendbox team impressed the judges with their award entry, which highlighted how the company’s proprietary order and inventory management software, Zendportal, helps online brands streamline their eCommerce operations so that they can focus on growth. Additionally, Zendbox showcased the benefits of Zendportal’s Inventory Analysis feature as a useful tool for eCommerce businesses to drive sales, improve cash flow, and minimise waste from products that have expired before they can be sold.
The judges were also impressed with Zendbox’s demonstrable experience in helping some eCommerce businesses increase their order volumes by a remarkable 80% through ongoing service enhancements, including an ultra-late order cut-off time of 7.30pm for next-day delivery. Speaking about Zendbox, the judges remarked:
“It’s brave and difficult to enter an established market. Zendbox seems to have the recipe to disrupt the space. Great to see this entry ticking all the right boxes. Zendbox operates with a challenger mentality delivering an agile approach, making it adaptable to a changeable industry environment. Offering the ability to easily deliver stock accuracy and fulfilment accuracy is key to delivering a first-class customer experience. The results delivered to their customer base are particularly impressive.”
We were delighted and proud to accept the award amidst a wave of applause at the eCommerce Awards ceremony, which took place at the historic Troxy music hall in London. Reflecting on the win, Zendbox CEO, James Khoury, comments:
“It’s an honour and a privilege for Zendbox to be awarded the bronze award for Best eCommerce Support Business, especially given some of the industry heavyweights we were up against in this category. This win belongs to my amazing team, who tirelessly and enthusiastically go that extra mile to provide an outstanding service to the brands we work with. Their passion for what we do continues to humble me and is the reason why there are so many great things in the pipeline for our clients, who I’m also incredibly thankful for.
“Many eCommerce businesses trust us to help them scale up quickly and effortlessly in an increasingly challenging market, and I’m pleased that our game-changing fulfilment service delivers on the promise of a 5-star experience for brands and their customers. This is only the beginning for Zendbox.”
Resilient and forward-thinking, Gilson is responsible for leading the strategy, planning and execution of our customer experience (CX) goals, liaising with department heads to ensure every team at Zendbox works cohesively to provide our clients a positive and seamless experience across all touchpoints.