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Zendbox among winners for Best eCommerce Support Business 2022

October 20, 2022
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3
min read

Summary

Zendbox won bronze for Best eCommerce Support Business (under 200 employees) at the eCommerce Awards 2022. Judges praised Zendportal, its order and inventory software, the Inventory Analysis feature, and results such as some brands increasing order volumes by 80%.

[Founder / CEO] - Industry awards and judges’ feedback can help when you are comparing fulfilment partners. - Look for a 3PL that helps you scale quickly in a challenging market. - Choose a partner with stock and fulfilment accuracy, which judges called key to customer experience. [Operations] - Zendportal brings order and inventory management into one place to streamline operations. - Use Inventory Analysis to manage stock and minimise waste from products that expire before sale. - Late order cut-offs give you more time to take orders for fast delivery. [Marketing / eCommerce] - A later order cut-off lets you promise faster delivery to more customers. - Accurate fulfilment supports a first-class customer experience and better reviews. - Inventory insight helps you see which products to promote. [Finance] - Inventory Analysis can help improve cash flow. - Minimising waste from expired products protects margin. - Ask a 3PL how its software helps you control stock costs. [Customer service] - Accurate orders mean fewer complaints about wrong or missing items. - Order visibility in Zendportal helps answer customer questions about orders. - Reliable fulfilment frees your team to focus on customers rather than fixing errors.
[FMCG] Use inventory analysis to keep fast-moving lines in stock and spot slow movers early. [Health & wellness] Track best before dates so products are sold before they expire. [Beauty & cosmetics] Use inventory insight to minimise waste from products that pass their date before they sell. [Sustainable] Reduce waste by managing stock closely and avoiding products that expire unsold. [Subscription box] Use inventory analysis to plan stock for each upcoming box. [Books] Use inventory data to see which titles sell and which tie up cash. [Pet supplies] Track expiry dates on food and treats to avoid waste. [Luxury goods] Rely on stock and fulfilment accuracy to deliver a first-class experience on high-value orders. [Toys & games] Use a late order cut-off to capture more last-minute orders during busy gifting periods.
Zendbox among winners for Best eCommerce Support Business 2022

Zendbox was among the top 3 businesses that have been awarded Best eCommerce Support Business with less than 200 employees at the industry-recognised eCommerce Awards 2022.

Taking place during the annual eCommerce Expo, the eCommerce Awards were launched in 2007 to recognise and celebrate the most innovative and market-leading initiatives and products within the online space.

eCommerce Awards 2022

Open to organisations of all sizes and locations, Zendbox was up against fierce competition, with event organisers expressing that the quantity and quality of entries had been incredibly high this year. Entrants for the Best eCommerce Support Business Award – which was split into two categories based on company size – were tasked with demonstrating how they support eCommerce businesses with their fulfilment and logistics services.

The Zendbox team impressed the judges with their award entry, which highlighted how the company’s proprietary order and inventory management software, Zendportal, helps online brands streamline their eCommerce operations so that they can focus on growth. Additionally, Zendbox showcased the benefits of Zendportal’s Inventory Analysis feature as a useful tool for eCommerce businesses to drive sales, improve cash flow, and minimise waste from products that have expired before they can be sold.

Zendbox eCommerce Expo Stand at ExCeL London 2022

The judges were also impressed with Zendbox’s demonstrable experience in helping some eCommerce businesses increase their order volumes by a remarkable 80% through ongoing service enhancements, including an ultra-late order cut-off time of 7.30pm for next-day delivery. Speaking about Zendbox, the judges remarked:

“It’s brave and difficult to enter an established market. Zendbox seems to have the recipe to disrupt the space. Great to see this entry ticking all the right boxes. Zendbox operates with a challenger mentality delivering an agile approach, making it adaptable to a changeable industry environment. Offering the ability to easily deliver stock accuracy and fulfilment accuracy is key to delivering a first-class customer experience. The results delivered to their customer base are particularly impressive.”

We were delighted and proud to accept the award amidst a wave of applause at the eCommerce Awards ceremony, which took place at the historic Troxy music hall in London. Reflecting on the win, Zendbox CEO, James Khoury, comments: 

“It’s an honour and a privilege for Zendbox to be awarded the bronze award for Best eCommerce Support Business, especially given some of the industry heavyweights we were up against in this category. This win belongs to my amazing team, who tirelessly and enthusiastically go that extra mile to provide an outstanding service to the brands we work with. Their passion for what we do continues to humble me and is the reason why there are so many great things in the pipeline for our clients, who I’m also incredibly thankful for. 
“Many eCommerce businesses trust us to help them scale up quickly and effortlessly in an increasingly challenging market, and I’m pleased that our game-changing fulfilment service delivers on the promise of a 5-star experience for brands and their customers. This is only the beginning for Zendbox.”

‍Discover how we work and the benefits of our game-changing 3PL fulfilment service by contacting the friendly team today.

“

Zendbox has been central to our growth and expansion. For a growing FMCG brand, Zendbox’s Inventory Analysis tool is an absolute must.

Anthony Millar
Anthony Millar
CEO, E-Sports Nutrition

Zendbox today

The scale behind the service that judges recognised in 2022.

99.999%
Pick accuracy
The share of orders we pick correctly.
9pm
Same-day cut-off
Orders placed by 9pm are dispatched the same day.
60,000
Orders a day
Daily order capacity at our 125,000 sq ft Kent fulfilment centre.

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Gilson Pereira
Head of Customer Experience at Zendbox

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