The Intelligent
Ecommerce
Fulfilment

Service.

Global brands are fulfilling orders on time, retaining loyal customers, and making more profitable decisions – with Fulfilment Intelligence from Zendbox.
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The smart 3PL solution behind the world’s top FMCG brands.
BootBuddy ecommerce fulfilmentSkinspace cosmetics and beauty fulfilmentBootBuddy ecommerce fulfilmentBarebells protein barsMy Protein Sports NutritionFrahmSkinspace cosmetics and beauty fulfilmentNoccoMozabrickMr TubsKeep The Ban
Skinspace cosmetics and beauty fulfilmentGhost supplementsFrahmBarebells protein barsNoccoBootBuddy ecommerce fulfilmentMy Protein Sports NutritionRedcon1 supplements
global commerce

Zendbox makes eCommerce fulfilment easy & limitless.

We’re busy fulfilling hundreds of thousands of orders every day on behalf of our clients and keeping their customers happy as a result. It’s all powered by our unique Zendbox technology.

3M+

orders processed in our fulfilment centres in the last 12 months

100K+

different FMCG products in our world-class fulfilment centres, which are fully secured and monitored

99.7%

of orders are received and shipped the same day for swift delivery that consumers expect

99.999%

accuracy in the warehouse, meaning more happy customers receiving their orders on time
fulfilment intelligence

What is fulfilment intelligence?

Zendbox does the heavy lifting in the warehouse. So you can focus on growing your business.

Built by ecommerce experts

Built by eCommerce experts.

Born out of the frustrations of online sellers who imagined a smarter way to manage inventory and fulfil orders, Zendbox puts you in control of your eCommerce fulfilment operations.

Seamless integrations.

Seamless integrations that connect instantly with the world’s most popular eCommerce platforms and delivery networks.

eCommerce fulfilment experts

Proactive problem solving.

Leverage technology at every stage of the fulfilment journey, with real-time order editing, address fixing and stock ordering tools enabling you to solve problems before they arise.

World-class fulfilment centres.

Our world-class fulfilment centres ensure your stock is safe and secure with itemised scanning and smart storage solutions.

Profitable decision-making

With insightful data at your fingertips, Zendbox empowers you to make every fulfilment decision count for maximum profitability.

Loyal and happy customers.

Foster more loyal and happy customers by offering the best shipping options, branded packaging, and seamless customer service.

don't take our word for it...

Trust the hundreds of FMCG brands who power their ecommerce fulfilment with Zendbox.

BootBuddyCheeky PandaGhost EnergySkinspace beauty and makeup

Zendbox’s service is phenomenal. They successfully dispatched 3,000 units in a 24-hour turnaround time. The team’s service is on par with Amazon’s delivery speeds.

CEO, Boot Buddy

80%
Reduction in tickets
7:30pm
Cut off time

Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of ecommerce experts on hand.

CEO, Julie Chen

+50%
Faster deliveries
Bespoke
Sustainable packaging
Read the case study

We were looking for a solution we could trust. Zendbox provides the stock visibility and security we need.

Managing Director, The Hut Group

Zendbox ticks all the boxes for us. Every order is delivered on time, every time. Which means, more happy and loyal customers for Ghost.

CEO, Ghost

10,000+
Monthly orders
35%
Annual logistics savings

Our previous 3PL was losing our stock, causing delay to our orders and affecting our margins. Zendbox has completely eliminated these errors for us.

CEO, Skinspace

0%
Shrinkage
99.99%
Accurate orders

Zendbox set their standards very high. They pitch themselves with the best in Europe, and Zendbox's metrics support that. That level of excellence is where we want to be aligned with.

CEO, Mr Tubs

Lightning speed
Accurate fulfilment
Ghost
Daniel Lourenco
Ghost Lifestyle, CEO
Keep The Ban

"Zendbox ticks all the boxes for us. Every order is delivered on time, every time. Which means, more happy and loyal customers for Ghost."

10,000+

Monthly orders

35%

Annual logistics savings
Cheeky Panda
Julie Chen
The Cheeky Panda, CEO

"Before Zendbox, it was chaos. Now we’re making smarter fulfilment decisions. It’s like having a whole team of ecommerce experts on hand."

+50%

Faster deliveries

Bespoke

Sustainable packaging
Beauty and Cosmetics fulfilment
Charlie Munton
Skinspace, CEO

"Zendbox ticks all the boxes for us. Every order is delivered on time, every time. Which means, more happy and loyal customers for Ghost."

10,000+

Monthly orders

35%

Annual logistics savings
Bootbuddy Dragons' Den
Gurminder Singh Dhillon
Boot Buddy, Co Founder

"Zendbox’s service is phenomenal. They successfully dispatched 3,000 units in a 24-hour turnaround time. The team’s service is on par with Amazon’s delivery speeds."

80%

Reduction in tickets

7:30pm

Cut off time

Frequently asked questions

What is 3PL and why is it so important for online retailers?

3PL stands for Third-Party Logistics. It refers to outsourcing all or part of your order fulfilment process to an external provider. When you get an online order, a 3PL provider will pick, pack and ship it on your behalf, often remaining anonymous to your customers but playing an integral role to the success of your business. A 3PL can help you with warehousing, picking, packing and shipping your goods, handling returns, inventory management, and much more.

Third-party logistics is important to online retailers for various reasons, but they all stem from the fact that today’s consumers have high demands – especially when it comes to shipping. The challenge that many online retailers face is that they lack the resources to build comprehensive logistics networks that can help them meet these demands.

To successfully provide same or next-day deliveries, for instance, an online retailer would need to invest in automated technology and workflows, efficient picking and packing services, as well as strategically located warehouses that are close to customers. Only retailers who are receiving a high volume of orders would be able to make such an investment truly worthwhile.

By outsourcing the fulfilment process to a 3PL provider, online retailers can maintain high delivery standards for the benefit of their customers, whilst taking advantage of the ability to scale up easily and more affordably. This ultimately frees up their time to focus on marketing, product development, customer support, and other ways to grow their business.

I have questions about e-commerce fulfilment. Can you help?

Of course. Get in touch with our friendly team at Zendbox. We’ll be happy to answer any questions you have and provide useful advice on how Zendbox’s premium eCommerce fulfilment solution could benefit you.

What is eCommerce fulfilment?

eCommerce fulfilment is the logistical process of picking, packing and dispatching orders for products sold on online channels.  When a customer buys an item on a ecommerce website, it triggers a whole set of operations to check stock levels, picking , packing , labelling and dispatching their order.  A eCommerce fulfilment company is able to take care of all these operations in the background, so businesses can focus on their growth instead of spending time dealing with warehouse operations.

How does Zendbox make the order fulfilment process more efficient?

We use cutting-edge technology unique to Zendbox in order to provide an efficient 3PL solution that sets the standard within the industry. Simply send us your inventory and we’ll take care of the rest, managing every aspect of the eCommerce fulfilment process, from order collection to delivery and returns.

We do all the heavy lifting, leveraging the latest systems within our warehouse to pick, pack and ship orders with utmost speed, accuracy and efficiency. This is thanks, in part, to our AI shipping tool – MagicShip – which is optimised to overcome the challenges of courier management. It uses thousands of data points from the world’s leading courier companies, ensuring you get the best deal on every order.

The efficiency of our fulfilment process is also supported by the Zendportal – our intelligent inventory management platform. This provides clients with a complete picture of the fulfilment process, including live order data and inventory levels. Through smart tools on Zendportal, you can automatically replenish your stock, view real-time billing information, set up low-stock level warnings, and much more.

Is eCommerce fulfilment the right service for all business types?

Every business is different and not all of them will be in the best position to benefit from eCommerce fulfilment. Whether this service is the right one for you and your business depends on several factors, which can include:

  • The type of products you sell
  • The size of the products you sell
  • The number of orders you receive per day
  • How quickly you want to scale up your business

Most businesses will start out fulfilling orders themselves and many will eventually seek out a 3PL solution as they scale up. It’ll be time to start considering outsourcing if:

  • The number of orders you process fluctuates throughout the year
  • You’re too busy fulfilling orders that you’re unable to focus on growing your business
  • You lack the infrastructure to serve a growing customer base
In which industries does Zendbox operates?

Zendbox provides ecommerce fulfilment services for many industries. Our key industries are: Sports Nutrition, Fashion, Beauty & Cosmetics, Dried Food and Soft Drinks, FMCG and B2B Fulfilment.

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pricing

Simple pricing based on volume of orders. No hidden fees.
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