Improved oversight of your orders enables you to better manage your inventory, so you know exactly when to reorder from your supplier and avoid under or overstocking.
Zendportal automates the order management process so you can save costs and free up time to focus on growing your business through more strategic activities such as product development and brand growth.
All order information is centralised in one location with Zendportal, including real-time updates on the status of current orders and inventory. Leverage this information to keep your customers up-to-date for an exceptional shopping experience.
The automated nature of Zendportal takes the hassle and headache out of managing customer returns, with full order return details provided, including the return reason and whether the item has been returned to stock or set aside to be handled according to your returns policy.
Packed with multiple integrations, Zendportal displays order information from all your selling channels in one place, you can ensure nothing is missed, meaning you always have complete control over the fulfilment process for easy omnichannel selling.
Automated order management via Zendportal – combined with our premium fulfilment service – means you can scale up quickly and with confidence, no matter whether your business is accepting hundreds or thousands of orders each day.
To have clear and long-term visibility of our stock’s status is enormously powerful, particularly in terms of supporting pre-planned commercial decisions that help our profits and the environment, whilst eliminating poor customer satisfaction and perception of our brand.
Inventory Analysis delivers on this promise in a very clear, user-friendly way – it’s superb.
Co-Director • Jamie Haydon
Order management refers to the process of receiving, tracking, and fulfilling an order at a standard that meets or exceeds a customer’s expectations. The process generally involves the following stages: receiving a customer’s order, fulfilling the order (pick, pack, and ship), and handling post-sales processes, which can include customer returns.
An order management system works by consolidating orders from all of a company’s sales channels in one place. If, for instance, you sold products on Amazon, eBay and a Magento site, you would be able to track and manage all the orders from these channels on one platform with an order management system. Zendportal gives you complete visibility and control over orders, inventory, fulfilment, and customer returns.
An order management system like Zendportal can help your business by automating the process of tracking and managing orders so that you can:
An order management system (OMS) is a platform that automates the entire order management process for your business, handling all of the functions involved in getting a customer’s order to their door. It enables you to view, track and manage each order from start to finish, and also helps you analyse the overall efficiency of the process. Moreover, an OMS provides important reporting and insights so that you can track your critical business KPIs.
Order management is important for eCommerce businesses because it is key to delivering on what customers have paid for and expect from the brand. Efficient order management means you can sell on multiple channels with ease, enabling your business to scale quickly and increase its earning potential, whilst maintaining an outstanding customer experience.
Most 3PL providers operate using a warehouse management system (WMS), but not all will also offer an order management system (OMS). The best order management systems will automate key stages of the fulfilment process, enabling you to save time and costs, minimise errors, and react quickly to real-time market demands with accurate forecasting. Therefore, you will need to do your research before choosing your 3PL provider.