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Quick answers to your fulfilment questions

Finding the right ecommerce fulfilment solution is one of the most important factors to the logistical success of your business.

We’re here to help with a few key FAQs below.

Which regions does Zendbox operate in?

Zendbox provides fulfilment services for global brands, whether they are looking to sell across the UK or internationally. We currently have warehouses in the UK and will open our European warehouse facilities later this year.

Does Zendbox cater for B2B or D2C businesses?

We can work with B2B or D2C. Our processes are robust and work with any business operation, no matter who the items are for or where they’re going.

Does Zendbox only serve the FMCG sector?

Whilst a majority of our customers are in the FMCG sector, we also manage many other types of inventory. Our processes are agile and customisable, and we can work with any type of business.

Which marketplaces do you integrate with?

We integrate with all major eCommerce platform channels including Shopify, WooCommerce and Magento. Zendbox can import orders from all your marketplaces and online stores, so if you sell across channels such as eBay and Amazon, that’s fine too. We have a team of in-house developers, which allows us to work on custom integrations where needed.

Which shipping providers do you work with?

We work with all the leading global carriers to ensure we deliver the highest level of service. At Zendbox we’ve developed our own proprietary AI software, to determine the best courier to use based on thousands of data points and multiple factors including service satisfaction, location and price.

Does Zendbox offer an environmentally friendly service?

We see climate change as one of the biggest global issues of our time, and we believe we are responsible for leading the way in reducing our industry’s impact on the environment. We’ve started our journey by using packaging that is fully recyclable and made from recycled materials where available. We’ve also started introducing further measures as we work towards operating a fully sustainable fulfilment operation for our customers.

What are your shipping cut-off times?

Our last collection time each day is 19:00, this ensures we can dispatch orders that your customers place up until 17:30 on the same day.

Will my customers get tracking details?

We only ship using tracked delivery services. Your customers will receive a notification directly from the carrier when their orders are dispatched, and you’ll have complete tracking visibility via your ZendPortal.

Does Zendbox handle returns?

At Zendbox we know having an easy-to-use returns system is vital for your business. We have a number of options available to make returns hassle-free for your customers, whilst providing you with full visibility in ZendPortal.

Can I access my stock and inventory levels?

You will have access to real-time visibility on your order and inventory levels. You’ll be able to see stock on it’s way to us from your suppliers, as it’s held in the Warehouse and when items are allocated for dispatch.

Can I change and edit active orders?

It’s inevitable that your customers may want to change their order in some way after their transaction. Our ZendPortal allows you to amend customers orders or change an address up to the point the order is being picked.

How does Zendbox guarantee a world-class service?

During the onboarding process we’ll outline the bespoke terms of your SLA with Zendbox. This will form our commitment to you, outlining the minimum terms of service you can expect to receive from us.

All customers are guaranteed a maximum 24hour stock check-in window, enabling you to sell and dispatch stock as quickly as possible. 

99.9% of our orders are accurate due to our stringent processes. All orders are subject to a double scan before being shipped to your customer, ensuring the right product is sent to the right customer. On the very rare occasion that there is an issue, our customer service portal provides instant 24hr access to the right department to resolve the matter quickly.

We also have strict SLAs in place with all our couriers and shipping carriers, to ensure the highest level of service on your behalf.

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