Quick answers to your fulfilment questions

Finding the right ecommerce fulfilment solution is one of the most important factors to the logistical success of your business.

We’re here to help with a few key FAQs below.
Open FAQ

Am I a good fit for Zendbox?

We primarily work with D2C e-commerce brands that are doing at least 30+ orders per day, have less than 50 SKU's, and have items that are smaller than 3 footballs (around 70cm in length).

Open FAQ

What is our costing model?

We create a proposal that is tailored for your requirement.

Open FAQ

What type of brands do you work with?

Fashion & Clothing, Makeup, Hair & Beauty, Luxury, Sports, Nutrition, Health, Toys & Games, Baby & Children products, Eco & Sustainable products, Automotive, Educational, Technology, Electrical, Gaming, Food & Drink, Pet Supplies among others.

Open FAQ

Where are your warehouses located?

We currently have a warehouse in Kent with plans to open a new EU warehouse later this year.

Open FAQ

Which countries do you service?

All, we can ship anywhere you'd like.

Open FAQ

Which couriers do you use?

We use around 9 different carriers, which include DPD, Royal Mail, Evri (Hermes), UPS, FedEx and DHL.

Open FAQ

What are your cut off times for couriers?

We have a 7:30 pm cut off time from Monday to Friday. Orders will be picked, packed and dispatched on the same day if the order is in our system by 7:30 pm from Monday to Friday.

Zendbox also offers Sunday Processing and Dispatching, which means your customers can get their products on Monday if the order is received by 3:00 pm on Sunday.

Open FAQ

Can you help us with importing our stock and clearing customs?

We can advise in this area. It is the customers responsibility to get their inventory past customs and to our warehouse.

Open FAQ

Which website platforms can you integrate too?

We can integrate in all website platforms and can do custom built platforms too. We can arrange a call with our integrations team to discuss any bespoke requirements.

Open FAQ

Can you handle customer returns?

We have a bespoke built customer returns portal that gives you full traceability of the process of your customer returns.

Open FAQ

Can you offer an Fulfilled By Merchant service for Amazon sellers?

Absolutely, many of our partners use us to fulfil their Amazon FBM orders.

Open FAQ

What is your goods in check in time?

We check in all standard goods in within 24 hours of the goods arriving at our warehouse. No lengthy wait to have your goods available to be sold.

ready to take control?

Automate your eCommerce fulfilment with Zendbox.

Get started


Simple pricing based on volume of orders. No hidden fees.
Get in touch

Have any

We’ve been doing this for a long time. We might have your answer here.