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The Cheeky Panda’s journey to sustainable rapid growth.

99.99%
Pick & Pack accuracy
Bespoke
Sustainable packaging
85%
Trustpilot rating

"We wouldn’t be where we are without the support of Zendbox. Our ecommerce fulfilment is one of the most important factors to the logistical success of our business. We’re now ready for the next stage in our journey to a more sustainable planet, backed by sustainable, reliable operations."

Co-Founder and CEO, The Cheeky Panda

The company.
The Cheeky Panda was formed after husband and wife team, Chris Forbes and Julie Chen, took a trip to China in 2016 where  they learned about bamboo harvesting. The Cheeky Panda now provides sustainable, hypoallergenic toilet paper and other tissue products made entirely from bamboo to thousands of customers every month.

"Zendbox is the best fulfilment service we've used so far. the ability to use plastic free packaging is great. I highly recommend their service."

The challenge.
Since starting in 2016, the business has seen huge growth. While growth is good for the business, the rapid expansion came with operational challenges, particularly when it came to the logistics of what happened after customers had hit the buy button. With issues mainly stemming from picking and packing of their product, time and money was being lost on managing, communicating and redelivering the correct orders to customers.

“We had some major operational headaches that were exhausting us. The hours spent managing customer service queries and fixing problems were out of control. We wouldn’t have been able to continue like that as it just wasn’t sustainable.”

The solution.
The driving urgency for The Cheeky Panda was its need for accuracy of stock levels, accuracy of picking orders, and accuracy in reporting. A triple scan process with barcoding, QR technology and auto-weigh transport belts guarantees a 99.99% pick and pack accuracy at Zendbox.

The real-time stock visibility in Zendportal enables 24-hour access to data, with the ability to make any edits to orders live on the system. The portal is connected directly to the company's online sales channels and delivery couriers, so data is always up-to-date and the team is able to keep an eye on their stock. For Julie, this means being able to accurately report and forecast using reliable information.

Download the full case study here.

"We’ve saved on operational costs as we spend less time managing and correcting errors, and costs for delivery are now far more predictable”.

Chris Forbes & Julie Chen, Co-Founders of The Cheeky Panda
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SOURCE BMX
Industry: Online Retail, Cycling
Locations: Global
Problems Solved: Migration, International Growth, Scalability

Case Study

Download Source BMX's story

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Plus, you'll find technical perspectives on inventory migration and project scoping from our Implementation team.
"Zendbox is the best fulfilment service we've used so far. the ability to use plastic free packaging is great. I highly recommend their service."
+50%
Faster deliveries
Bespoke
Sustainable packaging
£2m+
Sales per year
The Cheeky Panda story
*Powering mass growth.
They started with only £10,000 from friends and family and have quickly grown to over £2M per year, projecting to grow to £10M! With mass growth comes big rewards but also many challenges, especially in their supply chain. The two major problems they we’re having were:
Errors picking, packing and delivering
Time spent managing customer service queries