The Cheeky Panda was formed after husband and wife team, Chris Forbes and Julie Chen, took a trip to China in 2016 where they learned about bamboo harvesting. The Cheeky Panda now provides sustainable, hypoallergenic toilet paper and other tissue products made entirely from bamboo to thousands of customers every month.
Since starting in 2016, the business has seen huge growth. While growth is good for the business, the rapid expansion came with operational challenges, particularly when it came to the logistics of what happened after customers had hit the buy button. With issues mainly stemming from picking and packing of their product, time and money was being lost on managing, communicating and redelivering the correct orders to customers.
“We had some major operational headaches that were exhausting us. The hours spent managing customer service queries and fixing problems were out of control. We wouldn’t have been able to continue like that as it just wasn’t sustainable.”
The driving urgency for The Cheeky Panda was its need for accuracy of stock levels, accuracy of picking orders, and accuracy in reporting. A triple scan process with barcoding, QR technology and auto-weigh transport belts guarantees a 99.99% pick and pack accuracy at Zendbox.
The real-time stock visibility in Zendportal enables 24-hour access to data, with the ability to make any edits to orders live on the system. The portal is connected directly to the company's online sales channels and delivery couriers, so data is always up-to-date and the team is able to keep an eye on their stock. For Julie, this means being able to accurately report and forecast using reliable information.
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"We’ve saved on operational costs as we spend less time managing and correcting errors, and costs for delivery are now far more predictable”.